Claims Operations Team Leader (Hybrid)

Do you perceive the insurance world to be thrilling? Do you think of pursuing your career in a well-known insurance company? Do you want to grasp a lasting work opportunity that enables continuous professional development? Moreover, would you like to steer the team on an incredible journey? If so, we have a job, which is tailor-made for you!

About the Role

You would be leading a team of Claims Examiners and Claims Analysts. This includes actively managing the daily workload to ensure high quality and timeliness. Furthermore, you will play incremental role in people´s development and strive to achieve a high level of engagement within the team. You will be accountable for driving process improvements to increase efficiencies and productivity as well as contributing to strategic initiatives of the company.
 

Your essential responsibilities will be:
• Leading and motivating the team to ensure high quality and fulfillment of tasks within given deadline while maintaining high engagement within the team. 
• Nurturing the team members 'potential through meaningful development plans, regular check-ins and feedback.
• Communicating professionally with stakeholders including Claims Leaders, local Operational Managers, and others.
• Considering the strategic needs, identifying transition opportunities, and supporting the transition process.

Please note this position is being filled as cover during maternity leave (for 1 year) with potential prolongment.

About the Team

We are an international and growing team of insurance professionals supporting the claims handlers based in EMEA region in handling direct claims, both primary and excess. Additionally, we adjudicate low value claims for Marine, Aviation, Casualty and Property lines of business. We seek to understand and meet our customers' needs, and we strive to provide tailored claims services. At the same time, our mission is to make our employees happy by crafting a positive work environment. We genuinely value your work-life-balance by providing an excellent deal of flexibility in terms of working hours. Would you like to fuel your potential by becoming a part of our excellent team?
 

About You

You’re a strategic and creative thinker when facing challenges and new opportunities. Your strong interpersonal skills and leadership capabilities make it easy for you to engage and motivate a team. Decisions don’t scare you. Flexibility and curiosity play a role in your ability to learn new skills quickly, adaptability is second nature to you. 
 

Essentials:
•    Minimum of 5 years of professional experience working in (re)insurance, preferably in Claims, Claims Ops or Underwriting.
•    At least 2 years of experience leading a team.
•    Outstanding customer focus and interpersonal skills allowing you to actively contribute to the team spirit as well as effectively connect with people in multinational environments.
 

Nice to Haves: 
•    Ambitious and energetic, seeking out new solutions and ways of working.
•    Adaptable thrive in a fast-paced work environment. 
•    Adeptly prioritize competing tasks and manage timelines.

The minimum gross monthly base salary for this role is 2300 EUR full time. Our final offer to you will be set up fairly, considering the skills and experience that you bring to the Swiss Re Group. You can look forward to extra rewards and benefits including an attractive performance-based bonus.

We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder.

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