Process Excellence Specialist | Mexico City

Process Excellence Specialist

Are you self-motivated, energetic and enthusiastic about improving the way people work? Can you bring processes to life and are you keen on making an impact?  If yes, then we have an exciting opportunity for you to join our LatAm Operational Excellence team in Mexico City.

We enable the insurance of tomorrow, we are part of One OpEx team a global team that are focused on improve customer experience, commercially senseful ”doing more with less” and leverage the market connectivity. 

About the role 
In this role, the main responsibility is to review and optimize end-to-end core value chain processes of one or multiple allocated lines of business in scope for the operation in Mexico, plus additional selected global processes. 

Main activities  
1.    Process Excellence: 
•    Ensure end to end process standardization and improvement, reviewing, documenting and where possible aligning best practice locally, regionally and globally
•    Drive continuous improvement and ensure scalability of processes to support efficient business growth
•    Analyse, define and document business processes. Complete “as is" and “to be" process flow descriptions and diagrams using enterprise architecture frameworks and tools 
•    Drive decisions by analysing data and providing insights 
•    Structure and deliver creative solutions whilst remaining practical, collaborating closely with other Process Excellence Leads and functional leaders
•    Ensure appropriate control and quality frameworks are in place for the effectiveness of a process 
  
2.    Change implementation 
•    Ensure our operational model is fit for purpose to support the customer offering throughout lines of businesses
•    Work with relevant stakeholders to ensure that processes are understood and adhered to
•    Build-up and execution of project and change management and communication plans 
•    Build a culture of process adherence through tracking and monitoring activities and acting on the results
•    Active communication with all involved partners across the business functions 

About you
You enjoy problem solving, are very structured, detail oriented, build up your own knowledge and expertise in a topic systematically, gather facts and build consensus. You are are a highly self-motivated, dedicated individual that is comfortable in dealing globally with different counterparts and cultures.

Position requirements  

Essential: 
•    At least 2+ years of experience in Process Excellence/Process Improvement/Continuous Improvement
•    Passionate to explore new ways and challenge the status quo by continually seeking improvement opportunities 
•    Ability to translate ideas into clear and consistent actions as well as an easy to understand story line 
•    Strong customer focus with developed conflict management skills 
•    Strong communication and presentation skills and proficient in PowerPoint 
•    Strong analytical skills and advanced with Excel 
•    Ability to quickly assimilate to new knowledge and continuous improvement mindset, strong organizing and structuring skills with attention to detail 
•    Good English skills (written, spoken and reading)

Desirable: 
•    Knowledge about insurance industry
•    Agile, Lean or Six Sigma certification 
•    Management consulting experience
•    Project & Change Management certifications 
•    Portuguese domain 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.