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Armonk, NY, US Boston, MA, US

Senior Cloud Operations Engineer


About iptiQ

iptiQ is a risk tech start-up within Swiss Re Group. Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime.

iptiQ provides digital, bespoke and transparent L&H and P&C protection products in a B2B2C manner. Founded in 2014, we're transforming the way consumers buy insurance with a unique digital insurance engine which incorporates the latest technology with world-class underwriting capabilities. We build strong partnerships to sell insurance via trusted brands.

iptiQ offers a flexible working environment where curious and adaptable people thrive. Are you interested in joining us?


About the Role


Are you someone who believes that speed is extremely important to maintain market parity? Do you continuously look for ways to be better every day? Do you believe in automation and driven to ensure system availability, security, stability and scalability. Are you motivated by the passion to deliver innovative and leading-edge solutions that will be the market differentiator for the business?



As a Senior Cloud Operations Engineer for iptiQ Americas, you will be working on several of the key technology initiatives leveraging cutting edge data, cloud and integration technologies. You will be working with some of the brightest and smartest people who are set to change the insurance industry.

Working within cloud operations, you will build and support cloud-based solutions and setup DEV Ops practices working with a new technology stack. You will partner with vendors and architects on solution frameworks and perform system administration of multiple systems across environments maintaining desired security levels for services in the cloud. You will have an understanding of technologies and experience in supporting complex infrastructure and integration platform initiatives. In this role, you will work towards resolving critical technical issues in a 24x7 global support model leveraging your existing technical knowledge. This role provides opportunity to learn new technologies and advance current skills.


About the team


We are a fast-growing unit, established to deliver innovative protection solutions sold directly to consumers through a wide distribution channels. Our team delivers the coordination, infrastructure and competencies that are key to driving forward this new business, working closely with our partners and clients.


About You


Technical Qualifications

  • 5+ year's experience on Infrastructure support primarily on the Linux environment
  • Hands-on experience on any one of the log analytics tools like Splunk, Azure log Analytics, ELK etc ..
  • Detect and diagnose code-related issues
  • Collect and document information about product performance, product application problems, and failures
  • Resolve customer issues within committed SLAs and timelines
  • Act as a technical escalation point within the team for support issues, product feedback, and critical situations in the owned technology areas
  • Engage with Cloud engineering teams to understand their service architecture, operating models, and navigate in the environment effectively
  • Performing complex application debugging and remediation, when needed, to drive Support incident resolution for configuration, code, or other service issues impacting customers



  • Bachelor's degree in Computer Science or equivalent work experience
  • 5+ years of Technical Support experience (preferably in a cloud environment)
  • Focus on customers and passion for providing quality of services
  • Ability and willingness to learn new technology in a fast-paced environment
  • Work with Cross functional teams
  • Develop and run technical readiness partnering with support and engineering
  • Help establish a real-time readiness model for the team by constantly updating training and readiness content as the cloud technology evolves


Additional Qualifications (nice to have):

  • SQL Server, Azure SQL DB
  • Hands-on experience on any log analytics tools like Splunk, Azure log Analytics, ELK etc ..
  • Azure Kubernetes Service (AKS) or Kubernetes Service
  • App Services or any Java application servers
  • CosmosDB or MongoDB

Reference Code: 94424