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Armonk, NY, US


Senior Cloud Support Specialist 

About Swiss Re

Become a part of a growing and dynamic entrepreneurial team within the established Swiss Re Group. iptiQ is a start-up unit, established to provide innovative protection solutions directly to consumers.Our team delivers the coordination, infrastructure and competences that are key to driving forward this new business; working closely with our partners and clients.Our mission is to reduce the protection gap by simplifying life insurance and making it more accessible to people.Our motto is "now life is easier for everyone". For us this means making life insurance easier to sell, to buy and to trust.


Are you someone who believes that speed is extremely important to maintain market parity? Do you continuously look for ways to be better every day? Do you believe in automation and driven to ensure system availability, security, stability and scalability.  Are you motivated by the passion to deliver innovative and leading-edge solutions that will be the market differentiator for the business?  

As a Cloud Operations Analyst for iptiQ Americas, you will be working on several of the key technology initiatives leveraging cutting edge data, cloud and integration technologies. You will be working with some of the brightest and smartest people who are set to change the insurance industry.

Working within cloud operations, you will build and support cloud-based solutions and setup DEV Ops practices working with a new technology stack.  You will partner with vendors and architects on solution frameworks and perform system administration of multiple systems across environments maintaining desired security levels for services in the cloud.  You will  have an understanding of technologies and experience in supporting complex infrastructure and integration platform initiatives.    In this role, you will work towards resolving critical  technical issues in a 24x7 global support model leveraging your existing technical knowledge.  This role provides opportunity to learn new technologies and advance current skills. 



About the team

We are a fast-growing unit, established to deliver innovative protection solutions sold directly to consumers through a wide distribution channels. Our team delivers the coordination, infrastructure and competencies that are key to driving forward this new business, working closely with our partners and clients.

Technical Qualifications


  • Hands-on experience with one of the domains:  either Azure, AWS or GCP
  • Hands-on experience on any log analytics tools like Splunk, Azure log Analytics, ELK etc ..
  • Detect and diagnose code-related issues
  • Collect and document information about product performance, product application problems, and failures
  • Resolve customer issues within committed SLAs and timelines 
  • Act as a technical escalation point within the team for support issues, product feedback, and critical situations in the owned technology areas
  • Engage with Cloud engineering teams to understand their service architecture, operating models, and navigate in the environment effectively
  • Performing complex application debugging and remediation, when needed, to drive Support incident resolution for configuration, code, or other service issues impacting customers



  • Bachelor's degree in Computer Science or equivalent work experience
  • 4+ years of Technical Support experience (preferably in a cloud environment)
  • Focus on customers and passion for providing quality of services
  • Ability and willingness to learn new technology in a fast-paced environment
  • Work with Cross functional teams
  • Develop and run technical readiness partnering with support and engineering
  • Help establish a real-time readiness model for the team by constantly updating training and readiness content as the cloud technology evolves

Additional Qualifications (nice to have):

  • SQL Server, Azure SQL DB
  • Azure Kubernetes Service (AKS) or Kubernetes Service
  • App Services or any Java application servers
  • CosmosDB or MongoDB


Swiss Re is an equal opportunity employer. It is our practice to recruit, hire and promote without regard to race, religion, color, national origin, sex, disability, age, pregnancy, sexual orientations, marital status, military status, or any other characteristic protected by law. Decisions on employment are solely based on an individual's qualifications for the position being filled.

During the recruitment process, reasonable accommodations for disabilities are available upon request. If contacted for an interview, please inform the Recruiter/HR Professional of the accommodation needed.


Reference Code: 89011 



Nearest Major Market: White Plains
Nearest Secondary Market: New York City