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Location: 

Bangalore, KA, IN

 

Cloud Support Engineer 

About Swiss Re

The Swiss Re Group is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. It anticipates and manages risk – from natural catastrophes to climate change, from ageing populations to cybercrime. The aim of the Swiss Re Group is to enable society to thrive and progress, creating new opportunities and solutions for its clients. Headquartered in Zurich, Switzerland, where it was founded in 1863, the Swiss Re Group operates through a network of around 80 offices globally. It is organised into three Business Units, each with a distinct strategy and set of objectives contributing to the Group’s overall mission.

 

About the Role
As a Cloud Operations team for iptiQ Americas, you will be working on several of the key technology initiatives leveraging cutting edge data, cloud, operations  and integration technologies. You will be working with some of the brightest and smartest people who are set to change the insurance industry. Working within the Cloud Operations organization, you will support cloud-based solutions and follow DEV Ops practices working with a revolutionary technology stack. You will perform issue investigation on multiple systems across environments and work with Engineering and Architecture on opening bugs and requests with all required diagnostic information.  Also, you will be required to participate in on-call rotation.
 
•    Engage with Cloud engineering teams to understand their service architecture, operating models, and be able to navigate and work effectively 
•    Working exercise in one or more cloud platform such as Azure, AWS and GCP
•    Identify emerging trends or recurring scenarios for the owned technologies and drive improvement feedback/repair items into Azure engineering 
•    Based on customer feedback and insights gained while supporting our customers, partner with engineering teams to improve the Azure platform
•    Working experience in one or more languages (PowerShell, Python, C#, Open Source)
•    Resolve critical and complex technical issues in a 24x5 global support model leveraging your deep technical and product expertise and partnering with peers
•    Performing complex application debugging and remediation when needed to drive Support incident resolution for configuration, code, or other service issues impacting customers
•    Hands-on experience on one or more of the following domains with Understanding of cloud computing technologies across Windows and Linux is a plus 
o    SQL Server, Azure SQL DB
o    Azure Kubernetes Service (AKS) or Kubernetes Service
o    App Services or any Java application
o    CosmosDB or MongoDB
 
About the Team 
Become a part of a growing and dynamic entrepreneurial team within the established Swiss Re Group. iptiQ is a start-up unit, established to provide innovative protection solutions directly to consumers. Our team delivers the coordination, infrastructure and competences that are key to driving forward this new business; working closely with our partners and clients. Our mission is to reduce the protection gap by simplifying life insurance and making it more accessible to people. Our motto is "Transforming insurance. Powering your progress". For us this means making life insurance easier to sell, to buy and to trust. 
IptiQ provide a modular B2B2C platform that can be customize to business needs. Our end-to-end omni-channel offering includes a quick quote, need assessment, e-app and agent/customer portals.  Enabled by data-driven underwriting, progressive technology and integrated data.
 
About You
•    4+ years’ experience as an Infrastructure engineer and strong understanding of cloud platforms like Azure
•    Must have working experience in developing automation for Terraform or infrastructure provisioning tools
•    Working Monitoring/Alerting tools and platforms such as Azure OMS, elasticsearch, Datadog, Splunk, Pingdom, etc.
•    Solid understanding of networking and core Internet Protocols such as TCP/IP, DNS, SMTP, HTTP and routing in distributed networks.
•    Working experience or Very good understanding on Cloud Security: encryption methodologies, certificate management, etc.
•    Ability to document solutions and train operational teams on supportability
•    Monitoring, measuring and reporting of service performance.
•    Work with vendors, outsourcers, and contractors as needed.
 


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