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Bangalore, KA, IN

Business Coordinator


About Swiss Re

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime.

At Swiss Re we combine experience with creative thinking and cutting-edge expertise to create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 13,000 employees across the world.

We offer a flexible working environment where curious and adaptable people thrive. Are you interested in joining us?


Position objectives and position summary (short and precise definition of most important activities)

To provide proactive administrative handling of reinsurance business and to establish and ensure best practice for:

  • Responsible for efficient and high-quality administrative handling of the reinsurance business of clients. Provide efficient support to client markets, UW and pricing teams.
  • Contribute to the improvement of the systems and processes in order to achieve higher efficiency and quality
  • High level of technical expertise. SME of Swiss RE Administrative tools, process and guidelines, maintain the best practice on process.
  • Analyse complex technical problems and deliver solutions with clear standards
  • Deputise P&C BA team cluster in Bangalore ensuring all tasks are completed on time good data quality at times of requirement




Main tasks/activities (In brief statements describe the main accountabilities of the job)

  • Team management
  • Ability to manage cluster to ensure delivery of all assigned tasks in absence of Cluster lead
  • Co-ordination with stakeholders and regional BS for smooth functioning of BS processes
  • Provide assistance to BS P&C BLR team lead on smooth delivery of BS services to its stakeholders
  • Provide inputs to BS P&C BLR team lead on performance of cluster members
  • Assistance to the Client Markets operations
  • ensures standard reporting of the market units are done in timely manner  with high quality;
  • Good understanding of E2E process and larger reinsurance picture and linking to other functions and effective contributor to business goals
  • Proficient understanding of business and market of all Regions, establish and ensure best practice services based on the standardized process
  • Provide technical support for treaty/FAC on new and renewal process, including contract wording review support, Induction, submission & ITC support, treaty/fac system input and update, complete the documentation in system, complete treaty / FAC files, and other required actions; 
  • Take a lead to coordinate with regional BS team to provide support to client markets related functions (eg. follow-up with Products, BM, TA, CAS, Claims, Finance, etc. on outstanding issues)
  • Provides administrative support regarding tools, record management and processes (data entry, data quality)
  • Support and ensures (external and internal) audit compliance
  • Act as a business expert on SR administrative tools, maintain the best practice on record management (efiling) and processes
  • In co-ordination with technical accounting (TA) team and Business Management (BM), actively follow-up:
  • Provide first contact to TA/BM and monitor escalated activities and help in resolving TA queries within agreed TAT.
  • timely response to TA/BM’s queries and assistance in resolving these queries as required



Job requirements (education, linguistic ability, professional experience, leadership qualities, soft skills)



Professional experience

  • Minimum 5 years of experience in BFSI industry
  • Proficient reinsurance/insurance knowledge and business processes
  • Proficient in understanding of Business services and related upstream and downstream functions
  • Proficient understanding of ORM/RCSA is an added advantage
  • Analytical and problem solving skills
  • Expert knowledge and overview of business applications



  • Good command of English


Personality profile

  • Good business communication and cross-cultural skills, both verbal and written
  • Strong customer focus and service orientation
  • Strong attention to details
  • Understand and adhere to process
  • Eager to learn and proactive participation
  • Demonstrate agility with changes in task and priorities in a dynamic environment
  • Excellent team player with high degree of self-responsibility
  • Ability and willingness to transfer knowledge and experience to colleagues
  • Reliable and self-reliant task manager
  • Think strategically to build the knowledge base and develop more use cases for the company to provide fact driven business judgements
  •  Motivate and support team members to excel and grow
  • Flexible to work during Asia times


Reference Code: 98669 


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