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Bangalore, KA, IN

'Head regional Service Operations APAC


About Swiss Re

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime.

At Swiss Re we combine experience with creative thinking and cutting-edge expertise to create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 13,000 employees across the world.

We offer a flexible working environment where curious and adaptable people thrive. Are you interested in joining us?


About the team:

APAC operations has over 100 employees in more than 7 locations. Operations is a core enabler of the business ambitions of Corporate Solutions. We service our business lines - from Underwriting to Claims and consistently work towards delivering an excellent customer experience. The Regional Service Operations (RSO) team is an extension of the onshore Operations team, with specific focus on leveraging our Outsourcing Partner, for services that include UW support, Technical Accounting as well as Claims Operations. RSO also owns the oversight on specific governance topics. RSO also drives best practice sharing and knowledge management across Operations.


About the role:

1. Delivery of operations services:

  • Ensuring service delivery within agreed service level agreements and meeting or exceeding key performance indicators
  • Ensuring that teams are organized and resourced appropriately with right skills
  • Drive decisions by data and facts and support further build of appropriate metrics and performance monitoring dashboards
  • Drive and oversee Outsourcing governance, consolidation of key controls assessment, coordinate branch review as needed and support the COO in adhoc governance activities.
  • Support the COO with respect to Service Provider Budget management
  • Support COO on regional and global initiatives
  • Strong collaboration with country operations managers to drive key tactical initiatives to deliver KPI's
  • Ensuring business continuity with robust planning and consistent governance

2. Endorsing continue improvements:

  • Embed efficiency improvements across all technical accounting, underwriting support and claims operations aspects, through technology, process or organizational proposals
  • Helping drive towards global process harmonization with local deviations where necessary
  • Drive a strong continuous improvement mindset by working closely with Genpact, Ops Managers and CoE.
  • Leading our functional operations teams through the conversation of becoming "one" regional team of experts with a results-oriented focus
  • Implementing strategic and tactical initiatives to deliver key priorities.
  • Drive or support productivity improvement initiatives with support from regional partnership.
  • Participate and contribute in project work and special tasks

3. Leadership responsibility:

  • Hands-on leader and advocate of change
  • Excellent communicator driving pro-active and consistent information sharing with strong presentation skills
  • Leadership and motivating employees by coaching, mentoring and developing talents
  • Attracting and retaining talents by further evolving employee development plans
  • Sponsor employee engagement programs and help us creating an innovative and open team spirit were teams are empowered to take decisions
  • Enable an open and constructive feedback culture underlined with robust performance management 

About You

You have a high tolerance to ambiguity and track record of Operations management in a primary insurance or similar domain, preferably in corporate insurance. Superior experience in operational management, stakeholder management and managing external service providers. Experience in facilitating different levels of conversations as a strong communicator. You enjoy problem solving, are structured and detail oriented. Demonstrated leadership capability in complex matrix organization, able to leverage relationships and apply leadership 'authority' in a wider sense, not limited to direct reporting lines. You have an ability to build up own knowledge and expertise in a topic systematically, gather facts and build consensus. You are proficient in engaging at senior management level and are a highly self-motivated, dedicated individual who is comfortable in dealing with different counterparts and cultures.


  • At least 5 years of experience in leadership position, within a primary insurance or a financial organisation.
  • Proven track record in end to end operations management with strong skills in managing expectations and deadlines in face of complexity, conflicting pressure and ambiguous circumstances
  • Strong organizational, interpersonal and communication skills, able to influence and negotiate effectively with across functions/seniority levels
  • Proven ability to drive continuous improvement with an agile mindset
  • Passionate about people development and talent management
  • Strong ethical and behavioural values
  • Ability to adapt to changes and implement them accordingly
  • Keen interest in global cooperation and multicultural working environment
  • Strong service and client-oriented mindset
  • Demonstrated values on agility and change champion.
  • Lean, Business Process Management or Six Sigma certification are desire

Reference Code: 100813 


Job Segment: Operations Manager, Underwriter, Claims, Lean Six Sigma, Operations, Insurance, Management