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Bangalore, KA, IN

Specialist SwiftRe Assist

About Swiss Re


Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. We cover both Property & Casualty and Life & Health. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work.



About the team SwiftRe Assist

SwiftRe® Assist is a new global lean and dedicated team which will act as a link between various partners of SwiftRe® clients, underwriters, market representatives, client accounts specialists and IT team. SwiftRe® Assist provides onboarding, training of new clients as well as the appropriate product configuration. Quick pre and post bind solutions to all the SwiftRe® clients. It strives to solve all the SwiftRe® tool related queries before and after binding of contracts in a quick and efficient manner. Thus being the first client contact for all After Sales inquiries. In case of not immediate resolution to process further to the respective IT / internal teams.


You should therefore be able to work with various colleagues within Swiss Re and ensure good cross functional collaboration. Excellent communication and client focus are the foundation of your role.


About the role

  • Support the initial phase with creating processes, guidelines and working instructions but also helping to structure the team set up
  • Providing outstanding client support to differentiate not just SwiftRe but Swiss Re as a company
  • Onboarding of new clients
  • Find innovative and simplified solutions for the tasks to be performed
  • Work in close collaboration with the cross functional teams in Bangalore BSC as well as in other locations


Educational background

  • Graduate or post-graduate in Science, Commerce or Business Administration.


Professional experience

  • At least 3+ years of experience in (re)insurance sector in P&C
  • 3+ years of experience in handling customer queries
  • Experience of working on a digital platform in (re)insurance or any other industry is a plus



  • Excellent written and oral communication skills in English
  • Proficiency in Mandarin, Bahasa or German
  • Proficiency in other languages such as Spanish, Portuguese, Italian, Japanese would be a plus


Social qualities

  • "Can do" mentality
  • Excellent negotiation, influencing and presentation skills
  • Teammate with the ability to work independently
  • Cross-group networking ability (play as one to win)
  • Ability to work under pressure
  • Flexibility and can deal with ambiguity
  • Strong project management and organizational skills

Reference Code: 114600 


Job Segment: Underwriter, Insurance