Location: 

Beijing, 11, CN

 

Client Management Support 

About Swiss Re

The Swiss Re Group is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. It anticipates and manages risk – from natural catastrophes to climate change, from ageing populations to cybercrime. The aim of the Swiss Re Group is to enable society to thrive and progress, creating new opportunities and solutions for its clients. Headquartered in Zurich, Switzerland, where it was founded in 1863, the Swiss Re Group operates through a network of around 80 offices globally. It is organised into three Business Units, each with a distinct strategy and set of objectives contributing to the Group’s overall mission.

 

About the Role

  • Support the Cross Functional Team (XFT) in various sales related activities (coordinating with the Asia Marketing team where it is required)
    • Support the XFTs in the compilation of adequate sales & travel materials.
    • Support the Client Managers on preparing Client Strategy papers for their key clients; it applies for Globals, DCEs and R&Ns
    • Support the XFT to supervise the insightful marketing materials for our key clients
    • Support KAMs and XFTs on internal & external survey process.
    • Closely monitoring clients' activities status and follow ups with key internal stakeholders where necessary

 

  • Perform as process manager, provides assistance to the XFT operations and ensure processes are effective

    • Driving coordination with business partners on client strategy planning and tracking process to ensure risks and opportunities are identified in time to meet business goals;
    • Managing operations, including interfaces with various systems, understanding of business e2e processes and provides administrative support to Client Markets & Products
    • Assisting Client Markets for control compliance to Internal Audit/Risk Management and other external interested parties.
    • Act as a business experts on SR administrative tools, maintain the best practice on record management and processes

 

  • Evaluate and make improvements to business processes
    • Ensuring e2e process effectiveness by overseeing Business Services Business Administration team's performance including data quality and timeliness
    • Closely collaborating with Business Services Quality Assurance team to identify weaknesses in processes and make improvement
    • Challenging existing processes and drive/implement changes as needed
    • Analysing implemented changes and make further adjustments to workflow, schedules or other processes

       

       

About the Team

Our Business Services Sales Support team is responsible for ensuring the efficiency of business operations and delivering high quality of administrative support to Cross Functional team including internal marketing materials as well as monitoring our Business Services Business Administration team to deliver reliable system data for reporting.  Overall, a Business Services Sales Support understands the drivers that effect business partners, delivers administrative support and various sales materials in a timely and accurate fashion, as well as assists business partners with monitoring entire end to end business processes.

 

About You

        Professional experience

  • Experts in reinsurance/insurance knowledge and business processes
  • Strong analytical and problem solving skills
  • Experts in knowledge and overview of business applications
  • Experience in working and communicating in a multicultural organisation
  • System know-how and understanding of system/process flow

     

    Language

  • Strong command of English and Chinese

     

    Personality profile

  • Excellent business communication skills, both verbal and written
  • Project management skills – organization, consolidation, articulation, influential and presentation
  • Ability to steer changes
  • Proactive customer focus and service orientation
  • Demonstrate initiative in changing and improving process
  • Focus on Operational excellence by challenging status quo
  • Eager to learn and proactive participation
  • Demonstrate agility with changes in task and priorities in a dynamic environment
  • Excellent team player with high degree of self-responsibility
  • Ability and willingness to coach colleagues
  • Reliable and self-reliant process manager

 

 

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