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Boston, MA, US Armonk, NY, US Schaumburg, IL, US

Head Operational Services

About iptiQ


iptiQ is a risk tech start-up within Swiss Re Group. Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime.

iptiQ provides digital, bespoke and transparent L&H and P&C protection products in a B2B2C manner. Founded in 2014, we're transforming the way consumers buy insurance with a unique digital insurance engine which incorporates the latest technology with world-class underwriting capabilities. We build strong partnerships to sell insurance via trusted brands.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. iptiQ embraces a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work.





About the role 

As the Head of Operational Services, Life & Health Insurance, you would have a unique and exciting opportunity to join the team responsible for running New Business, Underwriting and Inforce Administration within a global company. You will be part of a diverse and highly driven team committed to delivering value added services to Swiss Re's wider range of clients. This includes primary services that can help our clients increase penetration and profitability in their markets.  


As the successful candidate, you will be responsible for the continued optimization and oversight of the operations platforms and service delivery, maximizing operational efficiency through effective integration with vendors and Distributors.   


You will be responsible for ensuring operational performance and providing value-add services internally as well as to external partners and Distributors.   This role will partner with various other  functions to facilitate and optimize end-to-end capabilities to ensure service delivery is consistent, reliable and free of disruption.  The Head of Operational Services will lead teams engaged in managing our third party service providers, business operations support, operations oversight and governance, customer care and underwriting execution.  


The position is expected to: 

  • Lead an operations team responsible for enabling services across New Business, Underwriting and Inforce Administration. 

  • Acts as a subject matter expert on relevant life insurance requirements and capabilities including solid knowledge of industry regulations 

  • Develop an expert understanding of the teams objectives and challenges 

  • Attract, retain and enable the career development of top talent 

  • Improve teams performance, recognizes and rewards performance, coaches employees, supports their development and effectively manages poor perfomance 

  • Interpret and analyze operational data to highlight opportunities for improvement in service and/or process.  

  • Present data in a meaningful way, formulate recommendations that drive key business decisions.  

  • Identify, analyze, and interpret trends or patterns, working closely with other functions such as data analytics, product, marketing, IT, products and propositions, sales, etc.  

  • Deliver on service KPI's through the oversight and management of third party vendors. 

  • Continuously improve and optimize business processes 


The successful candidate will bring extensive knowledge of life and health insurance and has experience in a B2B2C or D2C environment across various Distribution channels.   


About the team 

We are a fast-paced young insurance company, established to deliver innovative protection solutions via B2B2C partner to consumers. Our team delivers the coordination, infrastructure and competencies that are key to driving forward this new business, working closely with our partners and clients.  


Our mission is to reduce the protection gap by simplifying life insurance and making it more accessible to people. Our motto is to "provide protection solutions as they should be". This means delivering solutions consumers feel good about buying and we feel good about selling.  



  • At least 10 years' experience in the Life Insurance industry including demonstrable success leading high performing teams 

  • 8+ years in a senior leadership role 

  • Solid understanding of the insurance value chain and the independent distribution model 

  • Proven ability to evaluate and deliver results leveraging multiple vendor relationships 

  • Experience managing and leading project teams including line management responsibility 

  • Demonstrable experience of creating, managing and improving processes including the creation of KPI's and workforce planning 

  • Strong analytical skills and an eye for detail 

  • Resourceful in overcoming barriers to achieve objectives 

  • Ability to deal positively with ambiguity in a fast-moving business environment 

  • Ability to make sound decisions under pressure while taking a balanced view of strategy, profitability, and business needs 

  • Can achieve success through others 

  • Excellent communication skills  


The Company is an equal opportunity employer. It is the practice of the Company to recruit, hire and promote without regard to race, religion, color, national origin, sex, disability, age, pregnancy, sexual orientations, marital status, military status, or any other characteristic protected by law. Decisions on employment are solely based on an individual's qualifications for the position being filed.  


During the recruitment process, reasonable accommodations for disabilities are available on request. If contacted for an interview, please inform the Recruiter/HR Professional of the accommodation needed.  



Reference Code: 117292 


Nearest Major Market: Boston

Job Segment: Underwriter, HR, Insurance, Human Resources