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Boston, MA, US

Operations Analyst


About iptiQ

iptiQ is a risk tech start-up within Swiss Re Group. Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime.

iptiQ provides digital, bespoke and transparent L&H and P&C protection products in a B2B2C manner. Founded in 2014, we're transforming the way consumers buy insurance with a unique digital insurance engine which incorporates the latest technology with world-class underwriting capabilities. We build strong partnerships to sell insurance via trusted brands.

iptiQ offers a flexible working environment where curious and adaptable people thrive. Are you interested in joining us?



About the role


Are you looking to take your next step in a start-up environment offering room for you to grow? As an Operations Analyst, you have an exciting opportunity to join the Insurance Operations team in charge of setting-up and running the sales operations of iptiQ, a rapidly expanding business unit within a global organization. You will be responsible for the oversight of our new business processes and the analysis and resolution of production issues. You will also support the business by developing knowledge of processes and systems across all front-end functions, including intersections with other functional units and external vendors and partners. You will report into the Operations Support lead.


As part of this role, you will:


  • Conduct regularly scheduled oversight activities to ensure smooth operations (develop, maintain and execute auditing process and schedule which may include call monitoring, voice signature, policy page review, commission statements and consumer feedback log)
  • Identify opportunities and implement changes that improve the customer experience or operational efficiency including the automation of oversight activities
  • Conduct production testing and post-production monitoring as necessary
  • Monitor and enhance operational reports, identifying trends and gaps, establishing action plans based on set thresholds
  • Be a problem solver: analyze issues, identify root causes, propose solutions and consistently track issue resolution.
  • Develop a deep understanding of the iptiQ's Life and Health insurance portfolios
  • Support teams by collaborating with business, analytics, and technology units throughout iptiQ and Swiss Re and external sources to assist with day-to-day tactical data needs and long-term strategic goals
  • Work very closely with the business partners, external vendors and distributions partners
  • Develop knowledge of processes and systems across all front-end functions, including intersections with other functional units and external vendors and partners
  • Participate in testing activities, including the creation of test strategies and test scenarios
  • Review and draft business requirements as required
  • Support, develop and help train new teammates as required.


About You


  • You have very strong problem-solving skills and analytical skills
  • You have experience working with SQL and can analyze and present data in a meaningful way
  • You are resourceful in overcoming barriers to achieve objectives. You can handle multiple assignments with overlapping delivery dates. You learn how to use new tools quickly.
  • You demonstrate a creative mindset with a strong interest in new technologies. You are hands-on and enjoy resolving problems.
  • You are familiar with agile environments.
  • You effectively communicate business issues, objectives and scope. You have strong presentation skills and enjoy working within a rapidly changing environment.
  • You are passionate about delivering customer value and seamless customer experience. You are detailed oriented and take pride in delivering high quality results.


Swiss Re is an equal opportunity employer. It is our practice to recruit, hire and promote without regard to race, religion, color, national origin, sex, disability, age, pregnancy, sexual orientations, marital status, military status, or any other characteristic protected by law. Decisions on employment are solely based on an individual's qualifications for the position being filled.

During the recruitment process, reasonable accommodations for disabilities are available upon request. If contacted for an interview, please inform the Recruiter/HR Professional of the accommodation needed.


Reference Code: 104001 

Nearest Major Market: Boston

Job Segment: Operations Manager, Underwriter, HR, Operations, Insurance, Human Resources