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Boston, MA, US

Operations Intern


About iptiQ

iptiQ is a risk tech start-up within Swiss Re Group. Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime.

iptiQ provides digital, bespoke and transparent L&H and P&C protection products in a B2B2C manner. Founded in 2014, we're transforming the way consumers buy insurance with a unique digital insurance engine which incorporates the latest technology with world-class underwriting capabilities. We build strong partnerships to sell insurance via trusted brands.

iptiQ offers a flexible working environment where curious and adaptable people thrive. Are you interested in joining us?


About the role 

We are looking for an energetic student to join our Insurance Policy Owner unit. The role will support our business operations team to identify and define requirements for operational initiatives associated with our life and health insurance delivery platforms.

You will be required to


  • Advocate for customers within the company by proactively monitoring customer policy activity and taking action to improve customer engagement.
  • Embrace data, identifying trends and gaps, establishing action plans to achieve desired/predefined results.
  • Develop, maintain and execute auditing process for policyowner service functions.
  • Identify and document business requirements for the implementation of operational initiatives
  • Create process maps associated with operational initiatives
  • Utilize appropriate process tools for tracking requirements
  • Document change requests
  • Collaborate effectively cross-functionally
  • Effectively interact with external vendors and internal developers


About the team

Are you looking to gathering a first working experience in a start-up environment? This job offers an exciting opportunity to support the New Business Operations team. You will work with a diverse team committed to delivering services to iptiQ's wide variety of clients. We put the consumer experience at the heart of everything we do. Our objective is to deliver a seamless experience during the sales process of our life insurance products, both to our end customers, as well as to our partners.


iptiQ is a start-up unit within Swiss Re, established to provide life and health insurance protection solutions directly to consumers. We deliver the coordination, infrastructure and competences that are key to driving forward this new business. Our mission is to reduce the protection gap by simplifying insurance and making it more accessible to people. Our motto is "now life is easier for everyone". For us this means making insurance easier to sell, to buy and to trust. Every day we are committed to this purpose working with our partners and clients.


About you 

  • You can focus on multiple projects at once and troubleshoot problems quickly.
  • You can analyze and present data in a meaningful way.
  • You are organized and detailed oriented and take pride in delivering high quality results.
  • You are resourceful in overcoming barriers to achieve objectives.
  • You learn how to use new tools quickly.
  • You are hands-on and enjoy resolving problems.
  • You have strong presentation skills and enjoy working within a rapidly changing environment.
  • Strong working knowledge of Microsoft Office


Swiss Re is an equal opportunity employer. It is our practice to recruit, hire and promote without regard to race, religion, color, national origin, sex, disability, age, pregnancy, sexual orientations, marital status, military status, or any other characteristic protected by law. Decisions on employment are solely based on an individual's qualifications for the position being filled.

During the recruitment process, reasonable accommodations for disabilities are available upon request. If contacted for an interview, please inform the Recruiter/HR Professional of the accommodation needed.


Reference Code: 101067 

Nearest Major Market: Boston

Job Segment: Operations Manager, Underwriter, HR, Operations, Insurance, Human Resources