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Boston, MA, US

UX Research Lead

About iptiQ


iptiQ is a risk tech start-up within Swiss Re Group. Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime.

iptiQ provides digital, bespoke and transparent L&H and P&C protection products in a B2B2C manner. Founded in 2014, we're transforming the way consumers buy insurance with a unique digital insurance engine which incorporates the latest technology with world-class underwriting capabilities. We build strong partnerships to sell insurance via trusted brands.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. iptiQ embraces a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work.



About The Role


  • As UX Research Lead in the Product and Propositions team, you'll be responsible for the User Experience Research Strategy for teams enabling iptiQ partners to easily sell our Life and Health Insurance products through our digital platforms. We're looking for a passionate UX Research Lead that can help champion a user-centric company culture, advocate for our users at all levels, evangelize UX research, and deliver clear user insights to our product teams.
  • As UX Research Lead, you'll help define research roadmaps and coordinate related initiatives focused on our agent and customer experiences. You'll empower Product Managers and Product Designers to make user-experience decisions with UX research recommendations, co-discovery sessions, and clear key user insights.
  • You'll help establish our internal UX research framework, refine our research processes, and identify user research tools needed to enable our success.



  • Plan and implement user research strategies and methodologies.
  • Create hypotheses, set research objectives, and reach unbiased conclusions
  • Conduct and evaluate quantitative and qualitative research
  • Validate assumptions that will guide the product team’s designs
  • Discover patterns and insights through focus groups, interviews, surveys, field studies, card sorting, journey mapping, testing, and more
  • Work closely with cross-functional teams to identify and evaluate research topics
  • Collaborate with Product Designers and Product Managers to turn user data into concrete product/service requirements that feed into prototype development, and influence product direction.
  • Assist the product team in making design decisions that directly impact value
  • Keep the product design team on track by focusing on specific goals through user research objectives
  • Research personas and investigate behavior
  • Advocate research findings to diverse audiences through written and oral presentations.
  • Ask questions, capture data, and analyze data.
  • Promote user centered design principles and standard methodology across the organization.

About The Team


We are a fast-growing unit, established to deliver innovative protection solutions sold directly to consumers through a wide set of distribution channels. Our team delivers the coordination, infrastructure and competencies that are key to driving forward this new business, working closely with our partners and clients.

Our mission is to reduce the protection gap by simplifying life insurance and making it more accessible to people. Our motto is to "provide protection solutions as they should be". This means delivering solutions consumers feel good about buying, and we feel good about selling.

Imagine working for a company that truly cares about their employees and customer experience. Imagine working for a values-driven organization that has the ambition and desire to be the best in white label insurance products in the world.

About You


  • Minimum 3 years professional experience as UX Researcher or similar role
  • Bachelor or Master degree in a human behavior related field (or equivalent work experience)
  • Experience with conducting user research and user interviews
  • Experience with qualitative and user-centered design methodologies
  • Ability to collaborate with stakeholders and act as a strategic partner in product decisions
  • Ability to clearly communicate design processes, ideas, solutions, research results to teams, partners and clients
  • Ability to perform all research-related tasks including research, planning, evaluating, and iteration
  • Phenomenal Interpersonal and communication skills, confident working with individuals at all levels
  • Experience using methodologies such as Agile, Design Thinking, Lean UX, and Lean Startup.
  • Bonus: Experience with remote testing tools


Swiss Re is an equal opportunity employer. It is our practice to recruit, hire and promote without regard to race, religion, color, national origin, sex, disability, age, pregnancy, sexual orientations, marital status, military status, or any other characteristic protected by law. Decisions on employment are solely based on an individual's qualifications for the position being filled.

During the recruitment process, reasonable accommodations for disabilities are available upon request. If contacted for an interview, please inform the Recruiter/HR Professional of the accommodation needed.


Reference Code: 108067 

Nearest Major Market: Boston

Job Segment: Underwriter, HR, Insurance, Research, Human Resources