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Bratislava, SK

Claims Triager with English and French or Spanish language


About Swiss Re

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime.

At Swiss Re we combine experience with creative thinking and cutting-edge expertise to create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 13,000 employees across the world.

We offer a flexible working environment where curious and adaptable people thrive. Are you interested in joining us?


About the Role

We are looking for an agile, motivated and proactive personality who is ready to join our Triage Team in Bratislava as a Claims Triager! You will be responsible for indexing and distributing the incoming claims documents from our clients – cedant or brokers, to responsible team or person within 24 hours. You will look for opportunities within the core process to add new value of Swiss Re and external clients, and closely cooperate with our claims ops colleagues.

We offer a flexible working environment where curious and adaptable people thrive. Are you interested in joining us?


Your key responsibilities:

  • Triaging Reinsurance Claims documents in accordance to standard operating procedures.
  • Ensuring business deliverables are met (quality output within the turnaround times defined) through adequate understanding of basic Reinsurance Concepts and business tools and applications.
  • Associating the Claim process documents with the firsthand information to enable Claims examiners for further processing.
  • Identifying the reinsurance contracts OR existing claims using business applications.
  • Maintain accuracy and quality parameters as defined by the process.
  • Ensure adherence to process guidelines and also abide by special instructions set out by specific regions.

About the Team

The Triage Team is responsible to index the incoming documents to support other claims colleagues in the value chain of the company in prioritization, with the main common goal of supporting our clients by timely payments of claims and keeping the reserves on accurate level. All the incoming claims documents, from first advice of the claim until the last (closing) advice go through our hands.

All this is only possible through a good understanding of re-insurance concept and understanding of our clients.

About You

  • Fresher / experience in non-relevant industry.
  • Advance English and French or Spanish written and spoken
  • Excellent oral and written communication skills, ability to work in virtual teams and across borders and cultures.
  • Ability to work in a team environment but also ability to take ownership and work independently.
  • Highly motivated to deliver high quality service to the corresponding clients.
  • Analytical and problem-solving skills.
  • Ability to work independently, prioritize multiple priorities and meet deadlines.
  • Service oriented with an ability to manage multiple stakeholders.
  • Strong learning motivation.
  • Flexibility, adjustment to changes.
  • Stress resistant in times of high workload.
  • Solves business problems using own initiative, within parameters of own role.
  • Ability to plan day-to-day work schedule and objectives, deals with any issues/conflicts arising and works with others to plan, organize and achieve goals.


We are looking forward to your application!

Minimum base salary for this job from 1100 EUR gross/month/full time. Our offer to you may be higher based on your skills and experience and will include additional rewards and benefits. *


*We are required by law to disclose basic wage component (minimum salary) for the advertised positions. We carefully consider your professional competencies, qualifications and experience in our compensation package and/or when offering you other positions. Our compensation philosophy is to pay fairly, also considering market situation and the value employees may bring to Swiss Re.


We are an equal opportunity employer, and we value diversity at our company. Our aim is to live visible and invisible diversity – diversity of age, race, ethnicity, nationality, gender, gender identity, sexual orientation, religious beliefs, physical abilities, personalities and experiences – at all levels and in all functions and regions. We also collaborate in a flexible working environment, providing you with a compelling degree of autonomy to decide how, when and where to carry out your tasks.


We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder.

Reference Code: 94874 


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