Bratislava, SK

Customer Interaction Specialist with German and French (Hybrid)

We have an amazing opportunity for a highly motivated and proactive person, to join our team of Customer Interaction Specialists! If you're always willing to learn new things, and finding solutions, surpassing obstacles and client centricity come naturally to you, we might be looking for you!


About the Role


We are an innovative and agile Customer Interaction Center and drive iptiQ's mission in redefining Insurance. While we believe in new and innovative technology to excel customer experiences, we understand the value of personal client interactions for more complex matters.


We are looking for a driven team member who recognizes exceptional customer service and is passionate about combining insurance knowhow, technology and servicing capabilities. You will also get a chance to participate or lead initiatives to improve our customer journey in close collaboration with other departments.


Your responsibilities:

  • Impresses our customers over phone or in writing with magnificent service

  • As a P&C insurance specialist, advise our clients with the most suitable solution

  • Continuously improve and implement processes/system improvements to drive efficiency, effectiveness and overall customer satisfaction

  • Productively support the launch of new distribution partners or products for iptiQ's B2B2C model

  • Help IT domains responsible for our Center by defining new system requirements and perform user testing


About you


You have an ability to work both independently, but also interested in working within a multi-cultural team distributed around Europe. You have outstanding interpersonal skills allowing you to clearly and effectively communicate complex information in a user-friendly terms as well as connect with others.

  • At least 3 years of Property & Casualty insurance experience

  • Proficiency in multiple languages - English, German and French. Italian is a plus

  • Organized, able to prioritize multiple tasks/projects at the same time in a challenging, fast-paced environment

  • Consistently strive to perform and proactively taking steps to achieve results


We are looking forward to your application!


The minimum gross monthly base salary for this role is 1800 EUR full time. Our final offer to you will be set up fairly, considering the skills and experience that you bring to the Swiss Re Group. You can look forward to extra rewards and benefits including an attractive performance-based bonus.


We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder.




About iptiQ


At iptiQ, we partner with established brands around the world to create impactful digital insurance solutions. We make it easier for consumers to buy the insurance they need from the brands they trust. We provide life and non-life insurance through our end-to-end digital platform and build multi-channel customer experiences.

What we offer our employees is outstanding. Hybrid working in offices across the world, phenomenal learning & career opportunities and a culture that encourages new perspectives to challenge conventions and come up with innovative solutions. We believe in the power of inclusion. Drawing on our employees' broad range of perspectives, life experiences and backgrounds stimulates creativity and gives us a competitive edge. iptiQ embraces a workplace where everyone has equal opportunities to thrive regardless of their age, gender, gender identity and/or expression, sexual orientation, race, ethnicity, religion, physical or mental ability, or other characteristic and can be their authentic self. Ignite your curiosity to shape digital insurance.

iptiQ is part of Swiss Re, one of the world’s leading providers of re/insurance and risk transfer solutions. This means we’re backed by Swiss Re’s capital strength and more than 150 years of risk knowledge. Through our partnerships, we contribute to Swiss Re’s vision to make the world more resilient.

During the recruitment process, reasonable accommodations for special needs are available upon request. If contacted for an interview, please inform the Recruiter/HR Professional of the accommodation needed.



Reference Code: 127011 


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