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Bratislava, SK

IT Support Engineer - iptiQ


IT Support Engineer - iptiQ 

About iptiQ

iptiQ is a risk tech start-up within Swiss Re Group. Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime.

iptiQ provides digital, bespoke and transparent L&H and P&C protection products in a B2B2C manner. Founded in 2014, we're transforming the way consumers buy insurance with a unique digital insurance engine which incorporates the latest technology with world-class underwriting capabilities. We build strong partnerships to sell insurance via trusted brands.

iptiQ offers a flexible working environment where curious and adaptable people thrive. Are you interested in joining us?


About the Team

You will be working as a member of the IT Ops Operations team.

The team provide enterprise-class cloud services which are used by the software delivery teams and other business users.


About the Role

You will be working closely with our internal customers to ensure well-maintained cloud services are operational and meet expected quality of service.

The role is responsible for the deployment, maintenance and testing of services within AWS cloud infrastructure. Experience with a broad range of AWS services, open source technologies and application servers is beneficial.

You will be joining at an exciting time as we are accelerating our cloud strategy with many migration projects and opportunities to gain experience with the latest and upmarket technologies available.


Key roles & responsibilities:

  • Ensure infrastructure networking and computing systems remain available during production hours.
  • Interact with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
  • Manage local technical projects.
  • Maintain or create policies, procedures, and processes.
  • Identify root-causes of operational issues and process inefficiencies.
  • Update and maintain Help Desk Documentation and knowledgebase articles
  • Investigate the root cause of complex incidents and then initiate actions to improve or correct the situation.
  • Mentor and coach colleagues and seek opportunities for continuous improvement.
  • Evaluate, authorize, prioritize, plan, test, implement, document and review complex changes in controlled manner or escalate to higher authority.
  • Operate all IT services according to management protocols and Service Level Agreements (SLA’s).
  • Serve as technical lead to assure delivery of the service in critical situations.
  • Design and develop features such as monitoring dashboards, custom metrics, log search pattern and alarms required for support of IT Operation.
  • Automate routine operational tasks or other maintenance actions.
  • Provide support for cloud services and workflows.
  • Plan and execute migrations from cloud-to-cloud infrastructure.


About You

  • Knowledge of the ITIL/Scrum methodology.
  • Very good knowledge of JIRA and Confluence from application administrator perspective and user perspective
  • Experience with configuration management solutions such as Ansible or/and Salt
  • Proficient in Bash
  • Very good knowledge of Red Hat/CentOS and other Linux based operating systems
  • Working knowledge of VMware virtualization is beneficial
  • Working knowledge of Windows operating systems might be required
  • Extensive experience of networking concepts and network protocols including IP, TCP, UDP, HTTP, TLS
  • Experience of network services including load balancing, proxies, routing, DMZs, and firewalls
  • Knowledge of database concepts, technologies and tools
  • Basic familiarity with CI/CD (Continuous Integration/Continuous Development) concepts, methodologies and tools
  • Experience with and interest in open source software communities
  • AWS networking VPC, load balancing, security groups is beneficial
  • Proven ability to work successfully with limited supervision



We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Minimum base salary for this job from 1700 EUR gross/month/full time. Our offer to you may be higher based on your skills and experience and will include additional rewards and benefits. We are required by law to disclose basic wage component (minimum salary) for the advertised positions. We carefully consider your professional competencies, qualifications and experience in our compensation package and/or when offering you other positions. Our compensation philosophy is to pay fairly, also considering market situation and the value employees may bring to Swiss Re.


We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder.

Reference Code: 91592