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Location: 

Bratislava, SK

Operations Specialist (with German)

 

About iptiQ
 

iptiQ is a risk tech start-up within Swiss Re Group. Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime.

iptiQ provides digital, bespoke and transparent L&H and P&C protection products in a B2B2C manner. Founded in 2014, we're transforming the way consumers buy insurance with a unique digital insurance engine which incorporates the latest technology with world-class underwriting capabilities. We build strong partnerships to sell insurance via trusted brands.

iptiQ offers a flexible working environment where curious and adaptable people thrive. Are you interested in joining us?

 


About Swiss Re 

 

This is your opportunity to join Swiss Re Group - one of the world's leading wholesale providers of reinsurance, insurance and other creative forms of insurance-based risk transfer. Our business at Swiss Re is about understanding and analysing the major risks that concern the world - from natural catastrophes to climate change, from ageing populations to cybercrime. We combine experience with expertise and creative thinking to build new opportunities and solutions for our clients. And we enable the risk-taking essential to enterprise and progress. This is only possible with around 10,000 truly extraordinary Swiss Re people across our group worldwide. 

 

About the Team 

 

This is your chance to join iptiQ EMEA Life&Health where we are running and growing a new international unit within a global corporation. iptiQ is a start-up, established to deliver innovative protection solutions sold to consumers through Distribution Partners. Our Team delivers the coordination, infrastructure and capabilities key to driving forward this new business, while working closely with the rest of the Swiss Re. You would be part of the group located in Bratislava, while also cooperating with the teams in different countries around Europe.

 

We are a dynamic, entrepreneurial business unit who thrive on change and are passionate about high quality delivery to our customers and Distribution Partners. We are looking for a visionary and creative professionals who are initiative and not afraid to come up with improvements in E2E servicing.   


About the Role 

 

The role will have a number of responsibilities, focusing on key areas: 

  • Identifying areas of improvement, evaluating business processes and developing solutions.  
  • Representing Service Delivery in On-Boarding process of new partners. 
  • Supporting live deals from a Service Delivery perspective ensuring services are provided efficiently and provide a quality customer experience in conjunction with other business departments.  
  • Developing and maintaining professional relationship with Distribution Partners. 
  • Involvement in other ad hoc iptiQ Business Operations Team projects and activities as required. 

 

Main Tasks 

 

The main tasks include: 

  • Service Delivery 
  • Provide support for the business as usual activities of our Third Party Administrators (TPA) including assisting the managing and tracking of day to day queries and issues relating to business as usual activities. 
  • Monitor SLAs and service excellence to achieve customer satisfaction and best experience.  
  • Represent Operations in the On-Boarding process of various new partners.
  • Uncover areas of improvement, suggest solutions in servicing customers and implement solutions. 
  • Document and communicate the results of your efforts to cross-functional team members. 
  • Assist in the operational oversight over outsourcing partners and IT vendors. 
  • Support in the gathering and creation of reports for various partners.
  • Provide operational input to ensure adherence to the Target Operating Model and achievement of operational efficiency. 
  • Iniciate literature changes and manage standard customer correspondence. 
  • Perform ad-hoc tasks as required.


About you 

 

  • English is iptiQ's business language and therefore essential. German Language is a must for this role. Any Additional European language is a plus. 
  • You are organised and logical in management of tasks and workload and have analytical thinking.
  • You have strong social and interpersonal skills; able to demonstrate a clear and articulate standard of written and verbal communication. 
  • You are Customer Service driven with a real passion for high quality customer care. 
  • You are happy working independently and collaborate strongly and actively with others as required especially in a virtual environment. 
  • You have the ability to multi task in a dynamic work environment.
  • You are committed to accuracy, attention to detail and quality. 
  • You are happy to work in an area that is fluid and developing. 
  • You are flexible and able to adapt to changes. 
  • You understand and live iptiQ culture and values – can do and proactive attitudes. 
  • You are proficient in MS Office, particularly Outlook, PowerPoint and Excel is important.
  • Experience in process improvements would be an advantage. 
  • Experience in Life insurance administration and operations would be an advantage.


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 
Minimum base salary for this job from 1500 EUR gross/month/full time. Our offer to you may be higher based on your skills and experience and will include additional rewards and benefits. 

 

We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder. 

 

We are required by law to disclose basic wage component (minimum salary) for the advertised positions. We carefully consider your professional competencies, qualifications and experience in our compensation package and/or when offering you other positions. Our compensation philosophy is to pay fairly, also considering market situation and the value employees may bring to Swiss Re.


Keywords:  
Reference Code: 96533 

 


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