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Bratislava, SK

Release and Support Manager


About iptiQ

iptiQ is a risk tech start-up within Swiss Re Group. Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime.

iptiQ provides digital, bespoke and transparent L&H and P&C protection products in a B2B2C manner. Founded in 2014, we're transforming the way consumers buy insurance with a unique digital insurance engine which incorporates the latest technology with world-class underwriting capabilities. We build strong partnerships to sell insurance via trusted brands.

iptiQ offers a flexible working environment where curious and adaptable people thrive. Are you interested in joining us?


About the Role


iptiQ has assembled its own service-oriented policy platform on cloud infrastructure which is live with insurance partners in multiple geographies. As Release and Support Manager you will be a part of the Platform team, ensuring high quality releases get to market quickly and with the required quality. You will play a hands-on role in maintaining quality and driving improvement in the pipeline and builds, while ensuring colleagues and stakeholders have clear information on development and production releases and fixes at all times.

Key responsibilities

  • Delivering, monitoring and reporting on the status of Platform releases, throughout the development, deployment and support lifecycle
  • Hands on pipeline and release management
  • Proactively initiating technology and process improvements with DevOps and QA colleagues to ensure adequate pipeline and automation tools are in place
  • Driving release quality and CI/CD operations
  • Ownership of acceptance criteria for Production Go-Live and continuous monitoring of meeting those criteria
  • Mitigating production downtime through proactive monitoring, triage and solving of production incidents reported via Level 1 and 2 support teams.
  • Being the Platform interface with Level 1 & 2 support teams
  • Continuously improving the support process with and SRE mindset
  • Communicate to stakeholders immediate and future releases
  • Conduct incident post-mortems to identify root-causes and implement learnings


About You 


You have:

  • Experience of Development, DevOps or QA roles
  • Release and/or Support Management experience
  • Great problem-solving skills and a focus on continuous improvement
  • Make data driven decisions
  • Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution and increasing transparency
  • Great communication and reporting skills
  • Become a subject matter expert on various topics, define processes and provide training and documentation for your colleagues.



  • At least two years of experience working in a CI/CD environment
  • Experience with Agile software delivery methodologies (Scrum / Kanban)
  • Good knowledge of AWS/EKS
  • Knowledge of Docker, Kubernetes, Git
  • University degree in computer science
  • Fluency in written and spoken English (B2 at least)
  • Intercultural competence, global mindset, strong communication skills, solution orientation, willingness to learn and flexibility


Nice to have skills in this position:

AWS services, Terraform, Ansible, GitLab, Docker, Kafka, PostgreSQL, MySQL, Linux (RHEL/CENTOS), Python, Bash, Java, Node Js and more!


The minimum gross monthly base salary for this role is 2000 EUR full time. Our final offer to you will be set up fairly, considering the skills and experience that you bring to the Swiss Re Group. You can look forward to extra rewards and benefits including an attractive performance-based bonus.


We are an equal opportunity employer, and we value diversity at our company. Our aim is to live visible and invisible diversity – diversity of age, race, ethnicity, nationality, gender, gender identity, sexual orientation, religious beliefs, physical abilities, personalities and experiences – at all levels and in all functions and regions. We also collaborate in a flexible working environment, providing you with a compelling degree of autonomy to decide how, when and where to carry out your tasks.

We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder.

Reference Code: 96135 


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