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Bratislava, SK

Senior IT Service Manager


About Swiss Re

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime.

At Swiss Re we combine experience with creative thinking and cutting-edge expertise to create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 13,000 employees across the world.

We offer a flexible working environment where curious and adaptable people thrive. Are you interested in joining us?


About the Role


Are you willing to work in a senior team of IT Service managers and enhance your skills in Agile? Do you want to work with cutting edge technologies in a wide range of IT areas? We're looking for leaders who could make the difference and help us achieve our challenging objectives.
In this role, you will participate in the following activities:

-    Vendor & stakeholder management, consolidation and optimization of contracts, active engagement in order to improve the quality and cost of the services for which you're responsible
-    Responsible for leading and coordination of internal projects in Agile environment, RFP initiation, consolidation projects
-    SLA management, governance control, reporting, process optimization
-    You will keep our finances in order and oversee budgetary planning
-    You will collaborate with a variety of vendors such as hardware, network services or application development providers


About the Team


Our Provider Management Chapter consists mainly of senior IT Service Managers and Product Owners who are responsible for around 70 Vendors and are doing their best to provide high quality services, with great lead times and for reasonable costs. We're a 10-12 people team working in 3 different locations (Slovakia, Switzerland and US) and belong to the organization of Group Technology Services (GTS) where we provide IT services across the Swiss Re group in all of its locations.


About you

If you meet the following criteria, we are happy to meet you:

-    Experienced Project/Vendor/Delivery manager (min. 5 years of experience)
-    Managing experience with vendors providing IT services ranging from hardware, network services or application development
-    Agile OR ITIL/PMI/Prince2 or any similar certification is a must
-    A pragmatic, responsible and dedicated person
-    Great communication, presentation and negotiation skills
-    A team player with the ability to take initiative and responsibility for a project
-    Ability to communicate effectively with senior management
-    Can cope with leading initiatives remotely and still find some time for a joke or two 😊


Minimum base salary for this job from 2700 EUR gross/month/full time. Our offer to you may be higher based on your skills and experience and will include additional rewards and benefits.

We are required by law to disclose basic wage component (minimum salary) for the advertised positions. We carefully consider your professional competencies, qualifications and experience in our compensation package and/or when offering you other positions. Our compensation philosophy is to pay fairly, also considering market situation and the value employees may bring to Swiss Re.


We are an equal opportunity employer, and we value diversity at our company. Our aim is to live visible and invisible diversity – diversity of age, race, ethnicity, nationality, gender, gender identity, sexual orientation, religious beliefs, physical abilities, personalities and experiences – at all levels and in all functions and regions. We also collaborate in a flexible working environment, providing you with a compelling degree of autonomy to decide how, when and where to carry out your tasks.
We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder.



Reference Code: 101109 


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