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Bratislava, SK

UX Researcher (100%)


About Swiss Re

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime.

At Swiss Re we combine experience with creative thinking and cutting-edge expertise to create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 13,000 employees across the world.

We offer a flexible working environment where curious and adaptable people thrive. Are you interested in joining us?


About the Role

We are looking for an experienced UX Researcher to join our team. You will be responsible for helping define and drive the future of our Reinsurance Property & Casualty as well as Life & Health digital products. Ultimately, you will make our internal (Reinsurance core business) & external (B2B as well as B2C) products more user-friendly and intuitive to attract and retain users & customers across the globe – and helping them address some of the world's most urgent challenges. The product portfolio of Reinsurance Property & Casualty and Life & Health consists of approx. +150 web and mobile apps supporting all business functions such as Sales, Underwriting and Claims Management. In addition, we are supporting the innovation team in exploring new solutions in the space of Internet of Things (IoT), Telematics, Automotive, Smart Home, Cyber and Advanced Analytics.


In your role as UX Researcher you will reveal what our users need from our products by conducting user research, working with cross-functional teams, and performing usability studies. These responsibilities also include inspiring change, challenging status quo, delivering oral and written presentations, evaluating qualitative and quantitative data, and helping the Product Design & User Experience team better understand what would make a user’s experience more intuitive, accessible, and flawless.


You will also be comfortable working with data, from gathering and analysis through to design and presentation. More specifically, you’ll get to:


  • Plan and implement user research strategies and methodologies.

  • Create hypotheses, set research objectives, and reach unbiased conclusions

  • Conduct and evaluate quantitative and qualitative research

  • Validate assumptions that will guide the product team’s designs

  • Discover patterns and insights through focus groups, interviews, surveys, field studies, card sorting, journey mapping, testing, and more

  • Work closely with cross-functional teams to identify and evaluate research topics

  • Work closely with designers and developers to turn user data into actionable product/service requirements that feed into prototype development, and influence product direction.

  • Assist the product team in making design decisions that directly impact ROI

  • Keep the product design team on track by focusing on specific goals through user research objectives

  • Research personas and investigate behavior

  • Advocate research findings to diverse audiences through written and oral presentations.

  • Ask questions, gather data, and analyze data.

  • Promote user centered design principles and best practice across the organisation.


The job location is Zurich, Switzerland and Bratislava, Slovakia.


About the Team

We are a young, diverse and dynamic team of experienced and motivated individuals who are obsessed to solve complex ideas through simple designs. Our goal is to ensure intuitive, consistent, appealing and state-of-the-art user experience of the entire Swiss Re application landscape. With this, we seek to accomplish good acceptance & adoption, increased efficiency and last but not the least happy users/customers.


In our role as UX center of competence for Swiss Re Reinsurance we are working very closely with product owners, business owners, business specialists, IT leads and software engineers across the globe.


About You


  • Minimum 3 years professional experience as UX Researcher or similar role

  • Bachelor or Master degree in a human behavior related field (or equivalent and proven work experience)

  • Experience with conducting user research and user interviews

  • Experience with qualitative and user-centered design methodologies

  • Solid understanding of quantitative, behavioral analysis and statistics

  • Experience with remote testing tools

  • Experience analysing both quantitative and qualitative data to produce UX artefacts

  • Ability to collaborate with stakeholders and act as a strategic partner in product decisions

  • Ability to clearly communicate design processes, ideas, and solutions to teams, partners and clients

  • Ability to effectively share research results

  • Ability to perform all research-related tasks including research, planning, evaluating, and iteration

  • Ability to formulate specific, answerable, and practical questions

  • In-depth understanding of UI design

  • Experience with applying Design Thinking methods.

  • Great Interpersonal and communication skills, confident working with individuals at all levels

  • Good spoken and written English is a must, German is an advantage

  • An understanding of reinsurance and/or insurance is a plus


Desired Skills


  • Be passionate about UX, visual design and other areas of design and innovation.

  • Critical thinker and problem-solving skills

  • A strong desire for creative problem-solving with a positive attitude

  • Ability to work in an interdisciplinary and multi-cultural environment.

  • Be willing to help teammates, share knowledge and experience with them, and learn from them

  • High degree of flexibility, independent and proactive working style.

  • Ability to work well under pressure and on multiple and conflicting priorities

  • Be open to receiving feedback and constructive criticism

  • Collaborative and good at establishing relationships, working with colleagues across all areas of the organisation and beyond to achieve one mission

  • Good at influencing, driving impact and implementing change

  • Pragmatic and adaptable with the ability to take care of ambiguity and optimally handle through conflict

  • Focused on the end results


If you are an experienced and innovative UX Researcher who is passionate about finding efficient solutions for demanding problem situations, we would like to speak with you about joining our dynamic team.


In addition to your CV, please provide in your application:


  1. Cover letter answering the following questions:


  • Why do I want this job?

  • What qualifies me for this job?

  • Why am I the right candidate?


2. If possible, Show us work samples you are proud of that show that you qualify for this job!


The minimum gross monthly base salary for this role is 1700 EUR full time.
Our final offer to you will be set up fairly, considering the skills and experience that you bring to the Swiss Re Group.
You can look forward to extra rewards and benefits including an attractive performance-based bonus.


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder.

Reference Code: 105641 


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