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Bratislava, SK

Operations Associate (with English Language)


About iptiQ

iptiQ is a risk tech start-up within Swiss Re Group. Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime.

iptiQ provides digital, bespoke and transparent L&H and P&C protection products in a B2B2C manner. Founded in 2014, we're transforming the way consumers buy insurance with a unique digital insurance engine which incorporates the latest technology with world-class underwriting capabilities. We build strong partnerships to sell insurance via trusted brands.

iptiQ offers a flexible working environment where curious and adaptable people thrive. Are you interested in joining us?


About the Team


This is your chance to join iptiQ EMEA Life&Health where we are running and growing a new international unit within a global corporation. iptiQ is a start-up, established to deliver innovative protection solutions sold to consumers through Distribution Partners. Our Service Delivery Team delivers the coordination, infrastructure and capabilities, key to driving forward this new business, while working closely with the rest of iptiQ. You would be part of the group located in Bratislava, while also cooperating with the teams in different countries around Europe.


We are a dynamic, entrepreneurial business unit who thrive on change and are passionate about high quality delivery to our customers and Distribution Partners. We are looking for a visionary and creative professionals who are initiative and not afraid to come up with improvements in E2E servicing.


About the Role


The role will have a number of responsibilities, focusing on key areas:


-    Supporting live deals from a Service Delivery perspective ensuring services are provided efficiently and provide a quality customer experience in conjunction with other business departments.
-    Representing Service Delivery in On-Boarding process of new partners.
-    Acting as a first point of contact for Operational topics for Distribution Partners while developing and maintaining a professional relationship with them.
-    Involvement in other ad hoc iptiQ Business Operations Team projects and activities as required.


Main Tasks

The main tasks include: Service Delivery

1. Provide support for the business as usual activities of our Third Party Administrators (TPA) including assisting the managing and tracking of day to day queries and issues relating to business as usual activities.
2. Monitor SLAs and service excellence to achieve customer satisfaction and best experience.
3. Represent Operations in the On-Boarding process of various new partners.
4. Assist in the operational oversight over outsourcing partners and IT vendors. 
5. Support in the gathering and creation of reports for various partners.
6. Provide operational input to ensure adherence to the Target Operating Model and achievement of operational efficiency.
7. Suggest improvements in Sales and Customer servicing and in processes.
8. Iniciate literature changes and manage standard customer correspondence.
9. Perform ad-hoc tasks as required.


About you

1. English is iptiQ's business language and therefore essential. Any Additional European language is a plus.
2. You are organised and logical in management of tasks and workload.
3. You have strong social and interpersonal skills; able to demonstrate a clear and articulate standard of written and verbal communication.
4. You are Customer Service driven with a real passion for high quality customer care.
5. You are happy working independently and collaborate strongly and actively with others as required especially in a virtual environment.
6. You have the ability to multi task in a dynamic work environment.
7. You are committed to accuracy, attention to detail and quality.
8. You are happy to work in an area that is fluid and developing.
9. You are flexible and able to adapt to changes.
10. You understand and live iptiQ culture and values – can do and proactive attitudes.
11. You are proficient in MS Office, particularly Outlook, PowerPoint and Excel is important.
12. Experience in process improvements would be an advantage.
13. Experience in Life insurance administration and operations would be an advantage.

Minimum base salary for this job starts rom 1100 EUR gross/month/full time. Our offer to you may be higher based on your skills and experience and will include additional rewards and benefits.
We are required by law to disclose basic wage component (minimum salary) for the advertised positions. We carefully consider your professional competencies, qualifications and experience in
our compensation package and/or when offering you other positions. Our compensation philosophy is to pay fairly, also considering market situation and the value employees may bring to Swiss Re.


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder.

Reference Code: 104288 


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