International Program Manager

About Swiss Re Corporate Solutions 

About the Team:

We offer an opportunity to join our specialist team of International Program Managers within the global unit of International Programs Operations. The team consists of highly experienced insurance professionals in the field of international business and is set up as a dynamic group of subject matter experts across the globe.  We are a diverse and very motivated team committed to thrive and succeed in the task of making this business unit a success and further establish Corporate Solutions as a strong brand name in the global international program business market.

About the Role:

The International Program Manager provides guidance to Producing Underwriters in structuring their programs, in compliance with local regulations, laws and market practices. The role is a key enabler for business growth, smooth operations, for service delivery upon high standards across the globe and for generating a positive client experience.  A key success factor of this role is its connectivity, working with strategic and operational functions across units and aligned with our agile operating model in International Programs and deep knowledge of Insurance International Program Business.

Role responsibilities:

The main responsibilities are to ensure advisory to all business stakeholders on international programme structuring and expert knowledge as well as service delivery best practices along the entire value chain, support evolution of technical capability building in an agile set-up and to secure the upskilling of our colleagues within International Programs and cross-functional.  Additionally, you will ensure we maintain process adherence, service levels and meeting key performance indicators for international program business. You engage with multiple business stakeholders and assist them in addressing internal and external customer queries, concerns and feedback.  In this role you will work closely with the IP Business Leads and IP Operations Leads in the North America region. Further you will interact with global functions in Operations, Underwriting, Legal & Compliance, Finance and Innovation & Technology. You will be an active member of the International Programme Leadership team.  This role requires in-depth knowledge of international program business processes. We believe in team work and are looking for someone that integrates well as you will be partnering with a broad network of specialists. A service mindset will be key as well as finding the right balance of being tactical and strategic.

• Guidance and advice to Producing Underwriters on international insurance program structuring and service solutions design on complex deals
• Support to Producing Office communities in the interaction and liaising with prospective and existing brokers and clients
• Support to Portfolio teams on the business exception referral process with International Business leadership and governance functions
• Development and ownership of standard operating procedures for program business and collaboration with Business Excellence to disperse guidelines and directives for international business
• Monitoring and reporting on operational program performance end-to-end and engaging Operations and Risk Management on service delivery issues and breaches of guidelines
• Liaison with International Network Management, International Financial Management and Claims Operations to understand service status and cash flow positions on customer accounts and portfolios. Addressing issues to solve problems quickly and drive actions to improve service quality on a longer-term basis
• Provision of subject matter expertise and knowledge on international program handling in training & certification activities for Producing office, Local office and Network Partner functions
• Interaction with IT and Business Development functions and support of strategic and incremental development and user application testing
• Identification of market trends and demands for international business across all segments, including additional lines of business, to support enhancements of product and proposition
• Support the wider International Programs community in the go-to-market approach and new product launches to achieve globally consistent service delivery long term
• Acting as escalation point and advisor for solutions on non-program cross border business

• Driving of business tasks and activity with focus and priority on set goals and key results, interacting across the International Business organization according to our agile operating model.   

About you

Do you have a consistent track record in delivering insurance products and services to large commercial or corporate clients in APAC region and/or globally? Have you underwritten international business, helped develop innovative customer value propositions or serviced program clients across the globe and are looking to apply your experience in the dynamic work environment of a quickly growing business unit?

Your professional experience, competencies and skills:

• You are an insurance professional and have significant work experience in the primary insurance sector in underwriting, account management or claims roles in APAC region (10+ years) and proven work experience in International Program business of at least 5 years
• You demonstrate a client centric attitude in all you do and have wide experience working with external clients and internal stakeholders. You are confident in leading discussions with clients related to our products, services and performance in the international business arena
• You have successfully worked in performance managed business environments, are goal-orientated in your approach and delivery and keen to drive actions with internal and external parties, assuring high levels of service quality and fast responses
• You are familiar with legal, regulatory and compliance frameworks for primary insurance across multiple international markets
• You are keen to improve established processes and drive our business model to the highest levels of efficiency. Therefore, you are highly motivated to participate in interdisciplinary product increment workshops and projects, leading workstreams and task forces for a strong contribution to the company's continuous improvement approach
• You have a general understanding of IT related best practices and processes
• You are confident in delivering training & coaching sessions on international program topics to business partners and colleagues
• You have excellent communication skills and are comfortable with presenting ideas and solutions to senior leaders, clients and peers
• Besides being proficient in English language, it would be advantageous if you speak multiple languages.
• You bring a confirmed, ambitious "can-do" attitude, excellent time-management skills, experience in stakeholder management and are comfortable working in an area that is fluid, dynamic and set-up on agile methodology as adopted by our operating model
• You are a self-motivated person, a fast learner and are happy handling multiple deliverables and prioritization
• This role might require some travel activity

Your education

• Bachelor Degree or equivalent experience

For New York City/Armonk the estimated base salary range for this position is $88,000 to $182,000.  The specific salary offered for this or any given role will take into account a number of factors including but not limited to job location, scope of role, qualifications, complexity/specialization/scarcity of talent, experience, education, and employer budget.  At Swiss Re, we take a "total compensation approach" when making compensation decisions. This means that we consider all components of compensation in their totality (such as base pay, short-and long-term incentives, and benefits offered), in setting individual compensation.