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Chicago, IL, US San Francisco, CA, US Kansas City, MO, US Alpharetta, GA, US Los Angeles, CA, US

Claims Expert

About Swiss Re Corporate Solutions 


Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage risks, from natural catastrophes and climate change to cybercrime.

Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide. We help clients mitigate their risk exposure, whilst our industry-leading claims service provides them with additional peace of mind.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. Swiss Re Corporate Solutions embraces a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work.



About the Role:

Are you a Property Claims professional with 10+ years of Commercial Property Claims experience?


We are looking for a Claims Expert who will be responsible for handling General Property and E&S Property claims while also supporting internal and external customers. The ideal candidate will have 10+ years Property claim handling experience and possess solid coverage, damage investigation, evaluation, negotiation, claims resolution and customer service skills. We are looking for a proactive claim professional, a strategic thinker and confident decision maker who is organized and can work well both independently and as part of a team. Experience handling shared and layered accounts as well as international business is preferred. We want someone who also has an interest in career development; has good leadership skills, or a desire to further develop such skills. Your main responsibilities will be:


  • Manage a caseload of commercial property claims from receipt to final resolution.
  • Direct independent adjusters, appraisers, experts and coverage/defense counsel.
  • Maintain strong client focus by aggressively and proactively researching issues, providing support and assuring client satisfaction in a timely fashion.
  • Support Underwriting team needs for claim information and consultation on coverages.
  • Investigate, evaluate and settle claims, applying technical knowledge and people skills to effect fair and prompt claim resolution.
  • Complete detailed reviews of claim related issues, including coverage, liability and damage and document the claim file appropriately.
  • Set and maintain appropriate and timely indemnity and expense reserves.
  • Travel up to 25% of the time to attend loss site inspections, client/broker meetings, claim settlement meetings, underwriting meetings, etc.
  • Formulate and execute negotiation and resolution strategies. You will also be comfortable interacting directly with Insureds, Brokers, Public Adjusters or Attorneys.
  • Comply with all legal and regulatory requirements.


About the Team:

Our team is comprised of 4 separate units with staff geographically situated across the United States and Canada.


The team handles commercial claims for General Property, E&S Property, Energy & Engineered Risks, and Specialty lines of business both domestically and internationally with a strong emphasis on quality and customer service.


We are a diverse and inclusive team that works well in a collaborative environment while fostering and developing independent thought.


About You:

  • Bachelor's degree or equivalent industry experience.
  • 10+ years Commercial Property Claims handling experience.  International Business claim handling experience is a plus. 
  • Excellent customer service skills with experience building and maintaining relationships with underwriters, clients, brokers and other internal and external business partners.
  • Ability to successfully deliver the Corporate Solutions Claims Commitment.
  • Superior interpersonal, written & verbal communication skills.
  • Hardworking sales mindset, applying consultative selling skills to develop insights, propose solutions and build growth opportunities for clients and Corporate Solutions.
  • Experience with handling claims in a paperless environment.
  • Strong organizational skills, focused and self-motivated.
  • Excellent negotiation skills.
  • Interest in developing leadership and management skills.
  • Possess or willing to obtain adjuster licenses as needed for various jurisdictions.


Swiss Re is an equal opportunity employer. It is our practice to recruit, hire and promote without regard to race, religion, color, national origin, sex, disability, age, pregnancy, sexual orientations, marital status, military status, or any other characteristic protected by law. Decisions on employment are solely based on an individual's qualifications for the position being filled.

During the recruitment process, reasonable accommodations for disabilities are available upon request. If contacted for an interview, please inform the Recruiter/HR Professional of the accommodation needed.


Reference Code: 109406 



Nearest Major Market: Chicago

Job Segment: Claims, Underwriter, Law, Liability, HR, Insurance, Legal, Human Resources