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Fort Wayne, IN, US Armonk, NY, US

Senior Operational Excellence & Project Manager

About Swiss Re


Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. We cover both Property & Casualty and Life & Health. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work.



About The Role

This position is responsible for leading continuous process improvement initiatives throughout the Life & Health Business Management Americas (BMA) department and facilitating cross-functional collaboration to maximize end-to-end efficiencies. In this role you will:


  • Assist in strategic planning and develop guidelines, targets, and standards used for monitoring and measuring BMA results. 
  • Present a compelling case for change and plan projects to align people around goals and agree on effort, deliverables, and timelines to ensure benefits realization.
  • Coach and train teams in the utilization and deployment of Six Sigma tools and other principles, including Lean and SCRUM.
  • Incorporate Lean methodology and analytics into organizational operations to accomplish business objectives.
  • Foster dialog across diverse teams to solve problems jointly; providing balanced strategic views and expert knowledge to aid decision-making.
  • Support the delivery of ongoing transformational change, fostering continuous improvement relevant technology/ digital development.
  • Manage workloads, projects, and ensures deadlines are met. 
  • Actively contribute to BMA agile team development to advance best practices, skills and capability build up.



  • Problem-solving & process improvement: Demonstrates problem solving ability with using logic, as well as imagination, to define root causes, generate alternatives and implement solutions using methods such as Rapid Improvement Events (RIE), operational deep dives, designing-thinking or retrospective reviews. Interest and desire for understanding the process of addressing issues, problems, and sorting through the key steps involved to arrive at the source, skills include critical thinking, defining issues, and root cause analysis.  Understands sources of costs and benefit realization and implements operational changes as necessary 20%


  • Project management: Effectively manages complex cross functional projects to ensure benefit realization.  Contributes actively to agile team development to advance best practices, skills, and capability within BMA.  Facilitates fast decision making, drive actions and results.  30%
  • Change anticipation & management:  Actively manages change to ensure adoption of new processes, systems, structures, mind-set, and behaviors. Leads and/or supports structured approach to transition individuals, teams, and organizations from the current state to a desired future state in line with the change management strategy and plan. Understands the need for change and the direction of the organization in the marketplace.  Creative thinker who seeks the "why" of a situation or the set of facts to become more valuable to the company and challenge the status quo. Possesses the ability to look at problems or situations from a fresh perspective.  30%
  •  Effective messaging & collaboration: Conveys the information simply and clearly, anticipating and eliminating likely causes of confusion and misunderstanding, and knowing the receivers' experience in understanding prior communications. Delivers presentations in a confident, authentic, and enthusiastic manner both in-person and virtually.  Displays an ability to effectively present complex or technical information. Tailors message and content according to target audience.  Communicates effectively with well-designed materials. Presents to various hierarchal levels within the business and group sizes; asserting expert knowledge and ability to challenge authority with balanced and informed views. 20%


About the Team

Life & Health Business Management’s core purpose is to deliver on our commitments (contractual and regulatory), to maximize the value of our in force business and enable a sustainable growth of the overall L&H business for both our clients and shareholders.


About You


  • Bachelor’s degree or equivalent experience in Business Administration or related discipline
  • 5+ years of work experience in an enabling role in the business or in a consulting role in the areas of project, change and transformation management or closely working in the insurance industry in a project environment related area
  • Relevant Reinsurance content knowledge, experience in the field of L&H considered a plus 
  • Passionate about driving operational excellence, technical skills as process optimization and benefit realization
  • Proven successful track record in delivering transformational change leadership in cross functional team environment
  • Solid consulting skills (previous consulting experience considered a benefit) with the ability to formulate a business case and outstanding presentation & facilitation skills
  • Proven competencies in key project management processes and methodologies (e.g. Agile; Lean; problem solving; negotiations; process engineering; design thinking, etc.)
  • Demonstrated understanding of operational key drivers, and how to use data and frame metrics to drive and improve performance appropriately
  • Accomplished interpersonal and communication skills – demonstrates a clear and articulate standard of written and verbal communication in complex environments to both technical and non-technical people
  • Strong client-focus with stakeholder management and influencing skills to engage people around topics and drive outcomes


Swiss Re is an equal opportunity employer. It is our practice to recruit, hire and promote without regard to race, religion, color, national origin, sex, disability, age, pregnancy, sexual orientations, marital status, military status, or any other characteristic protected by law. Decisions on employment are solely based on an individual's qualifications for the position being filled.

During the recruitment process, reasonable accommodations for disabilities are available upon request. If contacted for an interview, please inform the Recruiter/HR Professional of the accommodation needed.


As the COVID-19 pandemic continues to impact the world, it is our responsibility to help keep our employees, customers, partners and communities healthy and safe.  SwissRe will require all candidates interviewing in person in Canada to provide evidence of vaccination when arriving at our offices. 


Reference Code: 117666 



Nearest Major Market: Fort Wayne

Job Segment: Lean Six Sigma, Six Sigma, Business Process, HR, Strategic Planning, Management, Human Resources, Strategy