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Hong Kong, Hong Kong SAR, HK

Branch Operations Officer


About Swiss Re

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime.

At Swiss Re we combine experience with creative thinking and cutting-edge expertise to create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 13,000 employees across the world.

We offer a flexible working environment where curious and adaptable people thrive. Are you interested in joining us?


About the Role


As the (Senior) Branch Operations Officer, you will be reporting to the Head Branch Operations, Asia excl. China (Team 2), in supporting activities to drive oversight of the branch's operating platform of Hong Kong.  These activities support legal entity management and operational excellence, in alignment with Swiss Re Group's standards and in compliant with local regulatory requirements.

In addition, you will be supporting your line manager in delivering Operation Excellence, Operation Synergy related projects and strategy implementation of the sub-region (Hong Kong, Korea, Japan, Mumbai).  This will include but not restricted to, outsourcing management, contingency management (business continuity management, cyber topic etc), and the activities to support the preparation of input into the annual evolution of the strategy and business plan facilitating the development of insights.  

Key Accountabliities:

A)    Support Head Branch Operations, Asia Ex. China, Team 2 on Branch Operations & Legal Entity Management in delivering the following 

  • Collaborate with the relevant functions (mainly enabling functions) at the branch, to ensure appropriate quality and output is delivered through a coordinated approach.  A good example is the coordination with many enabling functions as well as functional responsible for ensuring compliance with APAC Outsourcing framework
  • Drive Operational Excellence within the branch (P&C and L&H), and utilise all existing resources (functions / subject matter expertise) to implement sustainable solutions; particularly any areas of potential operational weakness (e.g. ORM incident, ORM Event, GIA findings) and inconsistency across branches.   
  • Ensure a coordinated approach to all Business Reviews (GIA, ORM, BRR, IRR etc.) within the location (branch)
  • Execute ad-hoc task to support the Head of Branch Operations, in relation to other operational priorities 
  • Responsible for the collaboration with other S&O Asia teams such as the L&H and P&C Business Operations teams and Business Services to ensure an aligned approach for local execution
  • Support of regulatory compliance activity to facilitate compliance 
  • Support and/or delivery of Business Continuity Management requirements

B)    Support Head of Branch Operations, Asia excl. China (Team 2) in delivering the Operational Excellence and Operational Synergy related projects for the sub-region

C)    Support Head of Branch Operations, Asia excl. China (Team 2) in facilitating the delivery of Market Strategy and Business Plan

  • Facilitate the implementation of market strategy and business plan, via supporting the local P&C and L&H CM Head.  This may include maintenance and monitoring of business and operational plans and tracking activities to ensure timely execution of agreed actions; or Project manage those large / prioritized initiatives


About the Team


Asia Strategy and Operations is team of out of the box thinkers, who are responsible for a wide and diverse range of topics. We provide a solid platform for the success of the Asia Region, by facilitating connections across functions, teams and initiatives.

This is an exciting team for people who enjoy navigating ambiguity to develop new content to address strategic opportunities and challenges. Team members need to be highly motivated to work both autonomously and with diverse partners across the region and globally, including with Senior Managers.

About You


  • Relevant knowledge and experience of branch operations (governance) minimum 5 years
  • Knowledge and expertise of the insurance or/and reinsurance industry, and the legal and economic/ social environment in which it operates
  • Ability to research and translate complex concepts and information into business relevant insights and subsequently into appropriate communication channels;
  • Strong influencing and communication skills working across a broad range of stakeholders (including senior managers) to obtain information, implement initiatives and drive successful completion of tasks and actions
  • Agile with a "can-do" attitude
  • Strong skill set in using the Microsoft suite (PowerPoint, Excel, Project & Word) and developing reporting for senior audiences.
  • Project Management experience well regarded, good level of financial acumen




Reference Code: 104504 


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