Kansas City, MO, US Chicago, IL, US


Claims Specialist - Agents E&O 

About Swiss Re

Swiss Re Corporate Solutions provides risk transfer solutions to large and mid-sized corporations around the world. Its innovative, highly customized products and standard insurance covers help to make businesses more resilient, while its industry-leading claims service provides additional peace of mind. Swiss Re Corporate Solutions serves clients from over 50 offices worldwide and is backed by the financial strength of the Swiss Re Group.


About the Role:

Are you an experienced professional liability claim handler or an attorney who has handled insurance claims? Do you embrace the challenges of handling professional liability claims while also delighting our customers? Are you energized by working in a highly collaborative environment? If so, you may be perfect for this role.

We are looking for an experienced claims professional who will deliver excellence in handling Errors and Omission claims for independent insurance agents and brokers across the US while also supporting internal and external customers. Ideally, you are an attorney or have 5+ years claim handling experience and possess solid coverage, liability and damage evaluation, negotiation, claims resolution and customer service skills. If you are a proactive claim professional, a strategic thinker and confident decision maker who is organized and can work well both independently and as part of a team we would love to talk to you about this role. We are looking for someone who also has an interest in career development and the desire to further develop their skills. We are a diverse and inclusive team that works well in a collaborative environment while fostering and developing independent thought.

 Your main responsibilities will be:

  • Manage a caseload of insurance agents and brokers E&O claims from first report to final resolution.
  • Investigate, evaluate and negotiate claims, applying technical knowledge and people skills to effect fair and prompt claim resolution.
  • Complete detailed reviews of claim-related issues, including coverage, liability and damages and document the claim file appropriately.
  • Maintain strong customer focus by aggressively and proactively researching issues, providing support and assuring customer satisfaction in a timely fashion.
  • Direct defense counsel, independent adjusters, appraisers, and other experts.
  • Set and maintain appropriate and timely indemnity and expense reserves.
  • Support Underwriting by providing claim information and consulting on coverages.
  • Travel up to 10% of the time to attend mediations, trials, client/broker meetings, etc.
  • Comply with all legal and regulatory requirements.


About You:

  • A university degree or equivalent, J.D. not required but highly desirable
  • 5 years professional liability claims experience
  • Excellent customer service skills with experience building and maintaining relationships with underwriters, customers, brokers and other internal and external business partners.
  • Ability to successfully deliver the Corporate Solutions Claims Commitment
  • Superior interpersonal, written & verbal communication skills
  • Hardworking sales mindset, applying consultative selling skills to develop insights, propose solutions and build growth opportunities for clients and Corporate Solutions
  • Strong organizational skills, focused and self-motivated.
  • Excellent negotiation skills.


Possess or willing to obtain adjuster licenses as needed for various jurisdictions.


Swiss Re is an equal opportunity employer. It is our practice to recruit, hire and promote without regard to race, religion, color, national origin, sex, disability, age, pregnancy, sexual orientations, marital status, military status, or any other characteristic protected by law. Decisions on employment are solely based on an individual's qualifications for the position being filled.

During the recruitment process, reasonable accommodations for disabilities are available upon request. If contacted for an interview, please inform the Recruiter/HR Professional of the accommodation needed.


Nearest Major Market: Kansas City