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Kansas City, MO, US Armonk, NY, US

Cloud Data Warehouse Service Manager


About Swiss Re

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime.

At Swiss Re we combine experience with creative thinking and cutting-edge expertise to create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 13,000 employees across the world.

We offer a flexible working environment where curious and adaptable people thrive. Are you interested in joining us?


About the role

After a few successful years ramping up your database and SQL, do you feel ready for your next carrier step in our agile setting at the forefront of our cloud data warehouses?    


We are looking for an engaging, curious, and reliable colleague to join our team. Here at Swiss Re we take care of the Service Operations for data-centric applications like Data Analytics Systems, Data Warehouses and Master Data Management. We are a dynamic and engaging team, and we need you to help us strengthen our presence in the Americas time zone. There's not one day like any other. Constant learning about technologies and adapting to new situations are something we have highly on our schedule.  Is this for you?  We want to get to know you!


You will supervise and coordinate received cloud services, ensuring information quality, accuracy, and in-time availability. Manage and resolve technical service deviations and coordinate availability with all business partners involved. This Job requires you to improve and automate, striving for efficiency. Join us and be the DevOps partner for our agile developers and squads, coordinating and managing release deployments


Your Main Activities:

1. Delivery of operations services:

  • Manage availability of our high class data services, ensuring business satisfaction.
  • Analyze and resolve service deviations in SQL environment (Oracle and Azure) and within our tooling.
  • Act as DevOps partner influencing development to improve functionality
  • Building the operations monitoring and reporting using tools like Palantier or PowerBi
  • Lead the change pipeline upgrading services, following and supporting agile principles
  • Handle all upcoming issues with an understanding of dependencies, information content and customers' needs


 2. Endorsing continuous improvements:

  • On-boarding new cloud-provided services to offload work from data warehouse project team.
  • Strive for service automation where possible
  • Feedback issues to the agile development
  • Educate the team about the changes and handover service operations
  • Communication of relevant information to partners
  • Supply testing activities from an engineering point of view


About the Team:

We are a new team, enabling everyone to deliver values and develop skills. You will work with an international, dynamic and diverse IT Team.  


About You:

We expect from you:

  • Consistent track record of delivering results and impact, constantly looking for opportunities to innovate and get things done better 
  • Basic relational database background, experiences with SQL scripting
  • Ability to develop SQL queries, work on performance issues using SQL queries and Databases
  • Sound knowledge in DevOps and servicing of data warehouses
  • University degree in IT or equivalent and at least 2 years of practice in a comparable environment
  • Fluency in English, written and spoken
  • Strong interpersonal skills
  • Self-motivated, well organized and efficient work mode, ability to set adequate priorities
  • Quality and solution orientation, persistence and a creative and curious mind


Swiss Re is an equal opportunity employer. It is our practice to recruit, hire and promote without regard to race, religion, color, national origin, sex, disability, age, pregnancy, sexual orientations, marital status, military status, or any other characteristic protected by law. Decisions on employment are solely based on an individual's qualifications for the position being filled.

During the recruitment process, reasonable accommodations for disabilities are available upon request. If contacted for an interview, please inform the Recruiter/HR Professional of the accommodation needed.


Reference Code: 96522 


Nearest Major Market: Kansas City

Job Segment: Data Management, Manager, Supply, HR, Data, Management, Operations, Human Resources