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Kuala Lumpur, MY

Client Manager

About Swiss Re


Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. We cover both Property & Casualty and Life & Health. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work.



About the Role

Provides high quality underwriting, portfolio and client management - as a "one stop shop" for core business for P&C Lines of Business. Identifies opportunities for solutions and transactions.


1. Responsibility to develop and champion client relations across the range of management levels (incl. C-suite interaction)

2. Identifies opportunities in client portfolio to grow core business and develop transactions and solutions in conjunction with relevant specialists.

3. Has the UW skills to perform end-to-end UW analyses for core business including costing, contracts, basic structuring

4. Evaluates and assesses treaties in accordance with company guidelines and standards, makes underwriting decisions within respective authority level for assigned treaties and writes referrals for his/her clients.

5. Helps to maintain and further develop a sustainable portfolio. Enforces a portfolio steering culture by contributing to efficiently write profitable business.

6. Negotiation, sales, deployment of services within the principles of "right service right client". Strive for differentiation.

7. Builds, maintains and further develops a strong internal and external network, in particular sustainable relationships with clients/brokers, with Takaful associations. Contribute and attends conferences/market events.

8. Builds primary market intelligence (trends in buying behaviours and competitors undertakings)

9. Anticipates and analyses future industry/economic/legal trends

10. Responsible for know-how transfer, regularly coaches and trains less experienced staff.

11. Supports other teams within Swiss Re in respect of Retakaful matters, cooperates with the Shariah team and Shariah Committee of Swiss Re Retakaful.


About the Team

We are responsible for the generation of P&C Retakaful business across South East Asia & South Asia in collaboration with the cross-functional team. In addition, we support colleagues from other regions in writing Retakaful business in their region.

This is an exciting team for people who enjoy navigating ambiguity to develop new business to address strategic opportunities and challenges. Team members need to be highly motivated to work both autonomously and with diverse partners across the region and globally, including with Senior Manager. We are a diverse team with a very high level of entrepreneurial spirit, energy and expertise, which we aim to complement and strengthen together with your support!


Skills Required

  • Around 5-10 years of relevant experience with at least 3 years of solid underwriting skills
  • Sound knowledge of reinsurance/Retakaful products
  • Creative Thinking and Problem Solving
  • Financial Acumen
  • Market Knowledge & E2E Understanding (e.g. Trends, Competitors etc)
  • Negotiation, Selling & Consultancy
  • Portfolio Management & Steering
  • Primary Insurance knowledge (e.g. Products, Distribution Channels etc)
  • Project & Change Management
  • Relationship/Connecting Skills
  • Underwriting Judgement
  • Strong time management skills
  • Client Focused
  • Collaboration and ability to navigate ambuiguity
  • Entrepreneurial (e.g. sense of urgency, cost consciousness, personal risk taking)
  • Strategic Thinking
  • Sustainable Performance (Continuous Improvement)
  • 'Can do'-attitude with willingness to get the hands dirty.

Reference Code: 112807 


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