Share this Job

Kuala Lumpur, MY

Branch Operations Officer


About Swiss Re

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime.

At Swiss Re we combine experience with creative thinking and cutting-edge expertise to create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 13,000 employees across the world.

We offer a flexible working environment where curious and adaptable people thrive. Are you interested in joining us?


About the Role

The candidate will play a key role in supporting the running of Branch Operations of the Swiss Re Asia Limited (SRAL) Malaysia Branch and SRAL Head Office (Asia)

As the Branch Operations Officer, you will work closely with the Branch Operations Manager for SRAL Malaysia, and SRAL Head Office in supporting activities to drive oversight of the operating platform, covering reinsurance business (both P&C and L&H) for Singapore location, as well as Malaysia (including Retakaful business). These activities are mainly for the objectives of legal entity management, operational excellence, and risk management in alignment with Swiss Re Group's standards and in compliant with local regulatory requirements.

This role will require certain experience in branch operations, operational governance, and preferably some knowledge in the management of outsourcing and business continuity.

The role will have the following key components:

  • Support the Branch Operations Managers on Branch Operations & Legal Entity Management in delivering the following:
  • Collaboration – In this position we need you to have the ability to build strong working relationships with the relevant functions (mainly our enabling functions) across the business to support the branch operations managers on outsourcing governance. A good example is the coordination with a number of enabling functions to ensure compliance with APAC Outsourcing framework, Group Outsourcing Policy and local regulatory requirements.
  • Business Continuity Management – you will be actively involvement in business continuity for the branch including compliance to Group Business Continuity Management Policy and local regulatory requirements. Provide administration support to the Local Business Continuity Manager and the local Incident Management Team.
  • Branch Governance reporting – strong understanding and skills on record keeping for legal entity management.
  • Support in driving Operational Excellence within the branches (across P&C and L&H, reinsurance & Retakaful), and utilize all existing resources (functions / subject matter expertise) to implement sustainable solution; particularly on areas of identified operational weaknesses and inconsistencies across other branches.
  • Assist to ensure a coordinated approach to all business reviews within the location (branch)
  • Support in the execution of ad-hoc task to support the Branch Operations Managers, in relation to other operational priorities
  • Collaborate with other Strategy & Operations Asia teams to ensure an aligned approach for local execution strategy papers and corresponding analytics.
  • Project Management – To support the Branch Operations Managers on local initiatives.

About the Team

The Asia Strategy and Operations is a team of out of the box problem solvers, who have a responsibility for a wide and diverse range of topics. We believe to have a proven platform for the success covering the Asia Region, by facilitating connections across functions, teams and initiatives.

This is a career opportunity if you enjoy navigating ambiguity to develop new content to address strategic opportunities and challenges. Team members need to be highly motivated to work both autonomously and with diverse partners across the region and globally, including with Senior Managers.

About You

  • Relevant knowledge and experience of branch operations (governance) minimum 5 years
  • Knowledge and expertise of the insurance or/and reinsurance industry, and the legal and economic/ social environment in which it operates
  • Ability to research, analyse and distil information to prepare management as well as external presentations that are fit for purpose
  • Strong written and verbal communication skills (Marketing knowledge a plus) and integrity when presenting with internal and external partners
  • Strong organizational and interpersonal skills, able to work optimally across functions
  • Analytical and out of box thinking to support delivery of the best solutions to fit circumstances
  • Agile approach with a "can-do" attitude and approach
  • Strong skill of handling expectations and deadlines in face of complexity, conflicting pressure and ambiguous circumstances
  • Relevant industry qualification and/or business degree

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, including gender identity or expression, sexual orientation, age, marital status, or disability status. Swiss Re offers relevant work models and attractive work places that allow all employees to adapt to changing work preferences and life phases. If you think that you have the right knowledge, experience and personality for this job opportunity, you might be a perfect fit to our team, and we look forward to receiving your application.


Reference Code: 103421 


Job Segment: Operations Manager, Law, Risk Management, Compliance, Operations, Legal, Finance