Los Angeles, CA, US San Francisco, CA, US


Claims Expert - Property (Los Angeles or San Francisco) 

About Swiss Re

Swiss Re Corporate Solutions provides risk transfer solutions to large and mid-sized corporations around the world. Its innovative, highly customized products and standard insurance covers help to make businesses more resilient, while its industry-leading claims service provides additional peace of mind. Swiss Re Corporate Solutions serves clients from over 50 offices worldwide and is backed by the financial strength of the Swiss Re Group.


About the Team:

The Claims Expert will be responsible for handling Property, Engineering and E & S claims while supporting internal and external customers. The successful candidate will have 10+ years Property claim handling experience and possess solid coverage, liability, damage investigation, evaluation, negotiation, claims resolution and customer service skills. The successful candidate will be a proactive claim professional, a strategic thinker and confident decision maker who is organized and can work well both independently and as part of a team. Experience handling shared and layered accounts as well as international business is a plus.  The successful candidate will have an interest in career development; have good leadership skills, or a desire to further develop such skills.  


About the Role:

- Manage a caseload of Property, Engineering and E &S claims from receipt to final resolution.

-  Properly manage and provide direction to independent adjusters, appraisers, experts and coverage/defense counsel.

- Maintain strong client focus by aggressively and proactively researching issues, providing support and assuring internal and external client satisfaction in a timely fashion.

- Support of Underwriting team needs for Claim information and consultation on coverages.

- Investigate, evaluate and settle claims, applying technical knowledge and people skills to effect fair and prompt claim resolution.

- Complete detailed review of claim related issues, including coverage, liability and damage and document the claim file appropriately.

- Set and maintain appropriate and timely indemnity and expense reserves.

- Must be willing to travel up to 25% of the time to attend: loss site inspections, client/broker meetings, claim settlement meetings, underwriting meetings, etc.

- Formulate and execute negotiation and resolution strategies. Comfortable negotiating directly with Insured's, Brokers, Public Adjusters or attorneys.

- Comply with all legal and regulatory requirements.


About You:

- Bachelor's degree or equivalent industry experience.

- 10+ years Property Claims handling experience.

- Excellent customer service skills with experience building and maintaining relationships with underwriters, clients, brokers and other business partners, both internal and external. 

-Ability to successfully deliver the Corporate Solutions Claims Commitment.

-Superior interpersonal, written & verbal communication skills.

-Superior sales mindset, applying consultative selling skills to develop insights, propose solutions and create growth opportunities for clients and Corporate Solutions.

-Experience with handling claims in a paperless environment.

- Strong organizational skills, disciplined and self-motivated.

- Excellent negotiation skills.

- Desire to develop leadership and management skills.

- Possess or willing to obtain adjuster licenses as needed for various jurisdictions.


Please note: This position can be based in Los Angeles or San Francisco


Swiss Re is an equal opportunity employer. It is our practice to recruit, hire and promote without regard to race, religion, color, national origin, sex, disability, age, pregnancy, sexual orientations, marital status, military status, or any other characteristic protected by law. Decisions on employment are solely based on an individual's qualifications for the position being filled.

During the recruitment process, reasonable accommodations for disabilities are available upon request. If contacted for an interview, please inform the Recruiter/HR Professional of the accommodation needed.


Nearest Major Market: Los Angeles