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Madrid, M, ES

Service Improvement Manager


About Swiss Re

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime.

At Swiss Re we combine experience with creative thinking and cutting-edge expertise to create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 13,000 employees across the world.

We offer a flexible working environment where curious and adaptable people thrive. Are you interested in joining us?


About the Role


After a few successful years ramping up your database and SQL skills, do you feel ready for your next carrier step in our agile setting at the forefront of our cloud data warehouses?    


We are looking for an engaging, curious, and reliable colleague to join our team. Here at Swiss Re we take care of the Service Operations for data-centric applications like Data Analytics Systems, Data Warehouses and Master Data Management. There is not one day like any other. Constant learning about technologies and adapting to new situations are something we have highly on our schedule.


We offer a flexible working environment where curious and adaptable people thrive. Is this for you? We want to get to know you!


Your Main Activities: 

You will supervise and coordinate received cloud services, ensuring information quality, accuracy, and in-time availability. Manage and resolve technical service deviations and coordinate availability with all business partners involved. This Job requires you to improve and automate, striving for efficiency. Join us and be the DevOps partner for our agile developers and squads, coordinating and managing release deployments


You will be primarily involved in the following activities:

  • Monitoring the system, analyse issues, triage and resolve or address the issues to the responsible teams and follow up on resolution

  • Maintain and manage the SwissRe standard global scheduler (UC4) and the job chains. Ensure "in time" availability of expected information and manage all kind of deviations

  • Manage independently deployments including planning, preparation and execution in education and production

  • Building the operations monitoring and reporting using tools like Palantier or Power Tools

  • Participate in all other ITIL service management tasks as permanent service improvements, service catalogue management (SLA) and service reporting/communication etc. and drive dedicated topics as improvement projects

  • On-boarding new cloud-provided services as MS Azure, Azure Data Factory or Stargate

  • Our candidate needs to be interested to understand information flow and content. While building up tis knowhow you will reach the level of expertise to steer our daily production correctly (Classical OCC and technology stack operations is not part of this function).

  • Business process support for regular processes


This role is a temporary position.


About the Team


You will work within an international, dynamic and diverse IT team where everyone is encouraged to deliver values and develop skills. We are looking for you to help us to coordinate activities with our customers, support agile teams with a new technology to improve operational processes.


About You


If you meet the following requirements, we are happy to meet you!


  • University degree in IT or equivalent and 2 years of experience in a comparable environment

  • Basic relational database background, experiences with SQL scripting

  • Sound knowledge in DevOps and servicing of data warehouses

  • Capable to run small improvement projects to further improve and optimize operation

  • Solid know how in MS-Windows and Office 365 products including SharePoint (and their connectivity to data sources)

  • Consistent track record of delivering results and impact, constantly looking for opportunities to innovate and get things done better 

  • Quality and solution orientation, persistence and a creative and curious mind

  • Strong interpersonal skills like positive attitude and teamwork



We are an equal opportunity employer, and we value diversity at our company. Our aim is to live visible and invisible diversity – diversity of age, race, ethnicity, nationality, gender, gender identity, sexual orientation, religious beliefs, physical abilities, personalities and experiences – at all levels and in all functions and regions. We also collaborate in a flexible working environment, providing you with a compelling degree of autonomy to decide how, when and where to carry out your tasks.


We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder.

Reference Code: 104101 


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