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Mexico City, MX


Process Analyst 

About Swiss Re Corporate Solutions

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage risks, from natural catastrophes and climate change to cybercrime.

Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide. We help clients mitigate their risk exposure, whilst our industry-leading claims service provides them with additional peace of mind.

Swiss Re Corporate Solutions offers a flexible working environment where curious and adaptable people thrive. Are you interested in joining us?


Are you an individual who thrives in a highly functioning team environment?  Do you enjoy the opportunity to undertake in-depth business process reviews to find areas for improvement?  Do you enjoy new challenges and excited to solve complex business problems?  This is an appealing opportunity for a candidate looking to become an integral part of a global and regional business process management team to optimize, maintain fit-for purpose business processes that are efficient, effective and compliant.  The role spans from ideation to implementation whilst ensuring process consistency, standardization and adherence.


If you have an expert level knowledge with broad experience in business processes, systems, and tools, an excellent verbal and written communicator, with deep understanding of business processes and familiarity with more than one business lines, the Mexico-Miami Center of Excellence Expert (MxMia COE) role is perfect for you.


About the Role:

As a MxMia COE Expert you will work closely with the MxMia COE team members, underwriting managers, team leaders, and team members to validate and adopt global business processes.  You will work closely with global BPMs to ensure regional needs and variations are being considered in the global process design, finetune global standards for local nuances, challenge (where needed) the global design if not fit for regional purpose.

As well, you will be in charge of identify opportunities in local/regional for efficiencies, adapt and implement those.

Core Responsibilities:

  • High interaction and coordination with business group(s), business services team(s), and other internal and external service provider(s).
  • Collaborate with MxMia COE Expert(s) to ensure regional business process implementation.
  • Identify local improvement opportunities and design improved processes.
  • Work with global BPM team to share development, gage practicality and share best practice(s).
  • Validate, organize and align implementation with COE Experts and Line Management.
  • Liaise with regional Practice Lead(s) and Line Management(s) for full process change understanding.
  • Engage with regional Line of Business Head(s) and Business Leader(s) on Business Process Management matter(s).
  • Translate Level 5 processes and global guidelines to initial regional/local Standard Operating Procedures that are executable according to local tools, regulations and languages. 
  • Communicate with others to answer questions, review files, records, and other documentation as needed; disseminate or explain information, take direction, and address complaints.


About You:

  • University degree (4 years) in Business, Industrial Engineering , Communication, Actuarial or equivalent minimum 
  • Certification in CAPM, and/or Lean Six Sigma or strong desire to obtain certification
  • Certification in Change Management or strong desire to obtain certification
  • Familiarity with Agile methodology or strong desire to obtain certification
  • 3-5 years relevant project/process management experience.
  • Basic knowledge and understanding of commercial (property / casualty) insurance principles and practices. 
  • Business process/project transition management experience required


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Reference Code: 90488