Mexico City, DIF, MX


Centre of Excellence Analyst Expert 

About Swiss Re

Swiss Re Corporate Solutions provides risk transfer solutions to large and mid-sized corporations around the world. Its innovative, highly customised products and standard insurance covers help to make businesses more resilient, while its industry-leading claims service provides additional peace of mind. Swiss Re Corporate Solutions serves clients from over 50 offices worldwide and is backed by the financial strength of the Swiss Re Group.


Swiss Re Corporate Solutions Latin America (CorSo LatAm) is looking for a Centre of Excellence (CoE) Analyst Expert who supports cross-functional end-to-end projects that deal with operational efficiency, process improvement and gains and provides insights through reporting and analytics.

The focus of this role is to drive operational excellence by identifying, structuring, supporting and leading initiatives supported by strong data analysis and analytical insights. Topics range across resolving operational issues, providing insights through reports and data analysis, gather ideas and business needs for system improvements, define business requirements to project manage operational initiatives, like productivity improvement and simplification. The role will play a crucial part in ensuring that Operations enables the growth in LatAm in a smart and sustainable way. In addition, the CoE Expert will be required to build strong relationships within the broader CorSo community and will need to have a strong relevant insurance content knowledge as well as a sound understanding of the end-to-end impact of operation on the value chain. You will actively contribute to the overall management and delivery of LatAm Operations by identifying and driving discussions with key stakeholders to gather business input and ensure buy-in to change and solution proposals, reports on and present their deliverables to the stakeholders.


About the Role

Operational excellence expert

  • A process expert - of the insurance value chain with a strong background in direct insurance domain (preferred)
  • Point of contact for the cross-functional team as well as global/regional initiatives projects
  • Drives alignment/integration across the region

Reporting and data analysis

  • Run ad-hoc reports to give business insights and management information
  • Drive decisions by data analysis and provide insights
  • Drive overall improvements to the reporting framework

Process documentation and improvement

  • Run process design sessions with the Business Functions. Elicit and analyze business needs via interviews and meeting with the Functions
  • Analyze, define and document business process. Complete "as is" and "to be" process flow descriptions and diagrams using professional enterprise architecture tools
  • Ensure right controls and control framework and quality framework is in place for the effectiveness of a process

Change implementation

  • Promote a process improvement mindset to ensure the promotion of process excellence
  • Guide the organization in managing the change related to the implementation of process improvements
  • Structure and deliver creative solutions whilst remaining practical
  • Provide transparency on progress by actively communicating with all involved stakeholders, including Management teams and Steering Boards as appropriate

Drive Operational efficiency

  • Ability to simplify process, document and execute continuous improvement initiatives
  • Align and standardize process across regions in LatAm and globally


About You

You should have a high tolerance of ambiguity and a proven track record of project management, data analysis, structuring problems and assessing need; developing a topic from a vague starting point to a definite problem statement, building stakeholder buy-in, identifying and triggering decision/escalation paths as needed and driving the topic to completion, with a high degree of independence. Your experience in facilitating different levels of conversations and as a strong communicator will help you in initiating and orchestrating teamwork, distil and present topics accordingly and collaborate across all function in the region. Key to success is excellent organizational and analytical skills coupled with flexibility to adapt priorities. You enjoy problem solving, building up own knowledge and expertise in a topic systematically, gathering facts and building consensus.


  • Bachelor's degree in Actuary, Finance, Business Administration or related field
  • Fundamental understanding of the non-life insurance core processes as well as the products and services offered to our clients (desired)
  • At least 5+ years of experience in project and business process management, including executing process redesign initiatives
  • Strong analytical skills and proficient with Excel
  • Proficiency in PowerPoint presentations
  • Experience with enterprise-wide and/or cross-functional process change initiatives with high degree of complexity
  • Continuous improvement mindset, analytical in nature with ability to develop alternative solutions to problems and select the optimal solution. Ability to translate ideas into clear and consistent priorities as well as an easy to understand story line
  • Excellent communication and presentation skills
  • Strong customer focus with developed conflict management skills
  • Strong organizing and structuring skills with an attention to details
  • Passionate to explore new ways and challenge the status quo by continually seeking improvement opportunities, e.g. improve processes and reduce duplications
  • Fluent in Spanish and English, Portuguese a plus


  • PMO Certificate and Lean or Six Sigma Green Certification
  • Change Management experience on operational projects
  • Primary Lead insurance exposure and knowledge on International Business will be an asset
  • Preferred Business Process Management Experience


The Company is an equal opportunity employer. It is the practice of the Company to recruit, hire and promote without regard to race, religion, color, national origin, sex, disability, age, pregnancy, sexual orientations, marital status, military status, or any other characteristic protected by law. Decisions on employment are solely based on an individual's qualifications for the position being filled.



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