Ebilling Administrator & Claims Client Service

Corporate Title: Assistant Vice President

Division: CCS-Global Business Solutions (50006765)

Department: CCSO-Enablement Centre (50008190)

Recruiter: Javier Espinosa

Hiring Manager: Rolf Lux

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Abou the team

The Claims Legal Enablement team leverages value and buying power across Swiss Re Group, by supporting business units with the onboarding of claims providers (legal firms, loss adjusters and other claims service providers). Claims Legal Enablement works with its peer team Third Party Enablement to ensure Outsourcing arrangements for External Claims Service Providers are appropriately governed (identified, triaged, assessed, including appropriate due diligence, contract wordings and ongoing support with governance and oversight).

The Claims Legal Enablement team is part of the Global Business Solutions (GBS) division, focusing on a strong partnership with Business Units and Group Functions.

About the role

The job holder will act primarily as administrator of the legal services e-billing platform, managing legal invoices incurred by Swiss Re Reinsurance and Corporate Solutions claims organizations globally. The job holder serves as the point of escalation for issues related within the platform for claims providers and claims users. The job holder is on charge of ensure processing and payment of invoices, monitoring the interfaces between the platform and additional systems. The job holder is responsible for the user access control and infrastructure settings within the platform. The job holder leads process improvement and approved initiatives that impact the platform functionality. In addition, the job holder prepares and provides training to the claims users periodically and as needed for new functionalities.

This is an exciting opportunity to join the team as we will upgrade/change the platform in 2025 and the job holder will play a key role in this implementation.

Monitors and ensures systematic and timely processing of more than 35,000 outside counsel invoices annually amounting to more than $100 Million in spend on over 6000 open claim related legal matters
Manages approved projects for system changes impacting the e-billing platform functionality and/or integration with new or updated claim systems
Manages process improvement initiatives to simplify approach to processing claim related outside counsel invoices
Acts as point of escalation for Swiss Re and claims providers for system and process issues.
Responsible for preparing and delivering training as needed and communicating regularly with more than 300 end users globally.
Participates in regular and recurring review sessions with the e-billing account personnel, Information Technology, Claims Operations to ensure payment process, system feeds, matter processing and vendor maintenance are occurring as needed to ensure proper control.
Maintains infrastructure settings in the e-billing platform production and test environments which include work area maintenance, invoice processing rules, user access management, user roles and authority limits.

About you

Bachelor´s degree, preferably in a Business-related subject.
Experience on E-Billing or system administration.
Analytical skills for reporting and process improvements or issues requiring escalation.
Prove influencing skills to lead teams to resolve issues ranging from daily processing errors to issue resolution as part of project management, working with teams such as IT, Data Management, Finance and Third Parties.
Strong ability to work as a part of a team and independently.
Demonstrate effective people interaction skills.
Good presentations skills that reflect solid written and verbal communication skills.
Prior experience working on global companies.
Ability to interact with different positions such as Senior Claims Managers, Associates, Billing Administrators.
Prior experience in Insurance or Reinsurance claims (preferably).
Ability to work with external experts.
Proficient with MS Office applications including Word, Excel and Power Point.
Fluent English, written and oral.

About Swiss Re

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. We cover both Property & Casualty and Life & Health. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.

If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.

Keywords:
Reference Code: 131453

Job Segment: Business Process, Claims, Data Management, Management, Insurance, Data

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