Share this Job

Mexico City, MX

Senior Process Expert

About Swiss Re


Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. We cover both Property & Casualty and Life & Health. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work.



Position summary


In this exciting role, you will work collaboratively with key partners to implement SwissRE's business strategy by defining and deploying how we work in the organization in the future: our processes, systems, skills, team structure, etc. This will allow SwissRE to remain competitive in the market and prepare an organization that is fit for the future! In this position, you will be accountable for leading groundbreaking projects, which develop, streamline and quantify business processes according to our guidelines and deliverables. We expect you to be a self-motivated personality with strong analytical skills and you bring a strong drive for process improvement as well as the desire to deliver on the goals of the Business Management division. You will report directly to the Head of Operational Excellence P&C BM.


Key Responsibilities:


  • Ownership of medium to large projects to transform P&C Business Management: identify, plan, setup and implement changes which will define SwissRE's target operating model

  • Bring in solution ideas and use problem solving methodologies (such as DMAIC/Six Sigma, Lean, Design Thinking, Systems Thinking)

  • Facilitate meetings and workshops with business experts (SME's) related to assigned projects

  • Provide insight for the business on topics such as staffing needs, talent & skill development and recommend training areas as the need arises. Develop functional, technical and system workflow solutions for sophisticated business processes in a clear and concise manner

  • Present convincing proposals by way of high-level solutions to the business community and senior management

  • Define metrics used to manage process improvements and reports regularly on progress to business leaders and program team

  • Collaborate on Operational Excellence strategy & implementation plan


Requirements – The ideal candidate brings the following key proficiencies


  • Bachelor’s degree specializing in business, related technology, or equivalent combination of education and/or directly related work experience

  • Strong understanding and usage of Project Management, Lean Six Sigma and Organisational Change tools & techniques

  • Experience in conducting RIE (Rapid Improvement Events) and workshops

  • Excellent judgement and decision-making skills

  • Strong leadership, problem solving, analytical and presentation skills

  • Ability to lead multiple meaningful priorities in a fast paced and multifaceted environment

  • Ability to empower diverse groups and inspire change

  • Strong PC skills: Microsoft Word, Excel, PowerPoint, Project, Visio/ARIS, and SharePoint.

  • Good understanding of insurance and reinsurance business and product knowledge

  • Ability to travel to global locations

  • Prosci / ADKAR, PMP, Six Sigma certification a plus

  • Specific in-depth knowledge of (re-)insurance areas such as claims, accounting, reserving, underwriting, etc. is considered a plus.

We are an equal opportunity employer, and we value diversity at our company. Our aim is to live visible and invisible diversity – diversity of age, race, ethnicity, nationality, gender, gender identity, sexual orientation, religious beliefs, physical abilities, personalities and experiences – at all levels and in all functions and regions. We also collaborate in a flexible working environment, providing you with a compelling degree of autonomy to decide how, when and where to carry out your tasks.

We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder.

Reference Code: 115461 


Job Segment: Six Sigma, Lean Six Sigma, Claims, Business Process, Underwriter, Management, Insurance