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Mexico City, MX

IT Business Analyst


About Swiss Re Corporate Solutions

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage risks, from natural catastrophes and climate change to cybercrime.

Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide. We help clients mitigate their risk exposure, whilst our industry-leading claims service provides them with additional peace of mind.

Swiss Re Corporate Solutions offers a flexible working environment where curious and adaptable people thrive. Are you interested in joining us?


About the Team

In this position, you are part of a team supporting the policy administration system used by several types of Commercial P&C insurance products of Swiss Re Corporate Solutions North America.  The team's primary focus is to consistently provide superior customer service to our underwriting business partners.  We respond to issues and requests for change to the functionality as well as continue to find ways to deliver operational efficiencies.  To ensure consistent customer focus, strong relationships have been built with our business partners and vendors. The Requirements Engineer serves as the principal conduit between the business and the software development team throughout the lifecycle of an issue or change request.



In this position, you are responsible for supporting the Product Owner in defining user stories and detailing out requirements with business support for their use of the policy administration system.  In supporting the business, you will be responsible for collaborating with the business team members, internal IT team members, and vendor team members.  



About the role:


  • Gather and understand requirements; work with clients, users, business/product owners & SMEs to understand their requests and be able to translate and breakdown requests into user stories; authoring additional requirements artifacts and project documentation as needed.
  • Understand the overall Landscape architect from an End-to-end perspective; work with developers in finding best solutions from a user perspective
  • Support system upgrades including ensuring all changes are adequately tested, coordinating the release to production with our vendor partner, and handle notification of system outage.
  • Ensure that system changes are in line with business requirements by creating test plans & expected results, conducting some testing, and coordinating with the testing team to review test results.
  • Provide support to end users when they identify issues – attempt to resolve the issues or ensure issues are reported/logged with developers, the correct priority is set, and work-arounds are identified.
  • Review & update knowledge-based articles used for production support as needed.
  • Support/Coordinate testing of infrastructure changes.
  • Be an integral part of the team by supporting our need for continuous improvement of our processes and operational efficiency.



About You


  • Bachelor's Degree or equivalent preferred
  • Strong understanding of the fundamentals of system analysis & design
  • Familiarity with the Software Development Life Cycle and Agile concepts
  • Experience with Agile methodology, writing user stories,  open collaboration, etc
  • Strong verbal and written communication skills with proven ability working in globally located team situations, understanding and demonstrating sensitivity toward cultural differences
  • Ability to cultivate networks throughout an organization to gather support and create a foundation for future influence
  • Sound decision-making skills and ability to take decisive action
  • Ability to align priorities of own area with the direction and priorities of the broader organization
  • Flexibility with changes in tasks and priorities
  • Demonstrate a willingness to adapt to shifting or competing priorities and try new things, even at the risk of failure.
  • Solid understanding of Commercial Insurance
  • Knowledge of insurance policy transactions and lifecycles
  • Solid understanding of data models / table structures with proven ability to create / execute SQL, conduct data analysis and provide conclusions
  • Familiarity with Webservices, XML, JSON and API a plus


The Company is an equal opportunity employer. It is the practice of the Company to recruit, hire and promote without regard to race, religion, color, national origin, sex, disability, age, pregnancy, sexual orientations, marital status, military status, or any other characteristic protected by law. Decisions on employment are solely based on an individual's qualifications for the position being filled.

Reference Code: 95327 


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