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Mexico City, MX

Claims Analyst


About Swiss Re Corporate Solutions

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage risks, from natural catastrophes and climate change to cybercrime.

Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide. We help clients mitigate their risk exposure, whilst our industry-leading claims service provides them with additional peace of mind.

Swiss Re Corporate Solutions offers a flexible working environment where curious and adaptable people thrive. Are you interested in joining us?


About the team

  • We handle low reinsurance and insurance claims pursuant to the internal claim handling guidelines.
  • We are the first point of contact for new claims, we segment and assign new claims. 
  • We understand the operational details of claims processes and we create, improve and oversee processes and team execution.
  • We closely collaborate with Governance, Underwriting, IT and other disciplines to deliver on our commitment to the customer.
  • We support and collaborate with the technical claim handlers to deliver on our commitment to the customer.


about the role

  • Deliver high quality claim handling and customer service consistent with the internal claim handling guidelines.
  • Collaborate on the development and maintenance of Standard Operating Procedures, system and tool enhancements, and testing/piloting changes.
  • Gain and apply a complete knowledge of claim line of business and regulatory needs.
  • Ensure accurate and timely claim setup, assign new claims to claim handler as appropriate.
  • Properly identify and handle claim documents.
  • Process financials and handle bordereau analysis and reconciliation when applicable.
  • Extensive communication /coordination with other disciplines.


about you

  • Bachelor's degree or equivalent.
  • Fluent in English and Spanish.
  • Minimum of 2-3 years claim handling experience, preferably in the Casualty and Property Lines of Business.
  • Computer skills (Microsoft Office and Outlook).
  • Competency working with systems and software applicable to the business unit supported.
  • Strong customer services skills with a focus on the client.
  • Strong collaboration skills with an emphasis on teamwork.
  • Address problems openly and objectively.
  • Express genuine interest in, and providing full attention to, the content and meaning of others' messages.
  • Be able to continually improve and have an agile mindset.
  • Ability to handle multiple activities, meet deadlines and prioritize workload.
  • Analytical skills.
  • Strong reading comprehension, verbal and written communication skills.
  • Ensure that all work is performed with excellence and high standards for quality and integrity.
  • Act in accordance with all pertinent rules, regulations, policies, and best practices, and that behavior in the organization meets the company's standards of conduct.


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Reference Code: 97342