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Mexico City, MX

Process Excellence Analyst


About Swiss Re Corporate Solutions

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage risks, from natural catastrophes and climate change to cybercrime.

Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide. We help clients mitigate their risk exposure, whilst our industry-leading claims service provides them with additional peace of mind.

Swiss Re Corporate Solutions offers a flexible working environment where curious and adaptable people thrive. Are you interested in joining us?


Are you an individual who thrives in a highly dynamic team environment?  Do you enjoy the opportunity to undertake in-depth business process reviews to find areas for improvement?  Do you enjoy new challenges and are excited to solve complex business problems?  Then this is an attractive opportunity for a candidate looking to become an integral part of a global and regional business process management team to optimize and maintain fit-for purpose business processes that are efficient, effective and compliant.  The role spans from ideation to implementation whilst ensuring process consistency, standardization and adherence.


If you have experience in business processes, systems, and tools, are an excellent verbal and written communicator with understanding of business processes and familiarity with more than one business line, then the Mexico-Miami Process Excellence Lead (MxMia PEX Lead) role is a perfect fit for you.


About the Role

As the MxMia Process Excellence Lead you will work closely with the MxMia Centre of Excellence team members, underwriting managers, team leaders, and additional team members globally to design, validate, adopt and roll-out global business processes.  You will work closely with global colleagues to ensure regional needs and variations are being considered in the global process design, finetune global standards for local nuances and jointly improve the global design if not fit for regional purpose.

As well, you will be in charge of identify opportunities in local/regional for efficiencies and design and implement those.

Core Responsibilities:

  • High interaction and coordination with business group(s), business services team(s), and other internal and external service provider(s).
  • Collaborate with MxMia COE Expert(s) to ensure regional business process implementation.
  • Identify local improvement opportunities and design improved processes.
  • Work with global PEX team members to share development, gage practicality and share best practice(s).
  • Validate, organize and align implementation with COE Experts and Line Management.
  • Liaise with regional Practice Lead(s) and Line Management(s) for full process change understanding.
  • Engage with regional Line of Business Head(s) and Business Leader(s) on Business Process Management matter(s).
  • Translate Level 5 processes and global guidelines to initial regional/local Standard Operating Procedures that are executable according to local tools, regulations and languages. 
  • Communicate with others to answer questions, review files, records, and other documentation as needed; disseminate or explain information, take direction, and address complaints.


About You

  • University degree (4 years) in Business, Industrial Engineering, Communication, Actuarial or equivalent, 3 - 5 years work experience
  • Certification in CAPM, and/or Lean Six Sigma or strong desire to obtain certification
  • Certification in Change Management or strong desire to obtain certification
  • Familiarity with Agile methodology or strong desire to obtain certification
  • 3-5 years relevant project/process management experience.
  • knowledge and understanding of commercial (property / casualty) insurance principles and practices. 
  • Business process/project transition management experience required
  • Languages: Spanish and Fluent English required

Reference Code: 101961 


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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