Milano, IT


Claims Manager Italy for itpiQ EMEA P&C 

About iptiQ

Become a part of a growing and dynamic entrepreneurial team within the established Swiss Re Group. iptiQ is a start-up unit, established to provide innovative protection solutions directly to consumers. Our team delivers the coordination, infrastructure and competences that are key to driving forward this new business; working closely with our partners and clients. Our mission is to reduce the protection gap by simplifying life insurance and making it more accessible to people. Our motto is "now life is easier for everyone". For us this means making life insurance easier to sell, to buy and to trust.



About the role
As a Claims Manager you will have a unique and exciting opportunity to join us: a diverse and motivated team, committed to delivering value and innovative services together with our partners in the primary insurance space. You will work in an agile and cross-functional environment, where servicing customers in the best possible way is of utmost importance. You will be managing claims handling processes by monitoring and handling complex claims in P&C business (incl. motor) in cooperation with other stakeholders having in mind customer focus, effectiveness and efficiency and actively contributing in building a modern, state of the art claims organization.


Your responsibilities include:

  • Actively participate in developing the claims value proposition for the Italian market – processes, working procedures, fraud detection rules, litigation prevention and recovery.
  • Monitor and give active support to the managing general agent companies and claims outsourcing company
  • Monitor and give active support to the service providers (craftsmen networks, repairers, assistance companies, assessment providers, investigators)
  • Have ownership of complex claims cases in P&C business (incl. motor) and coordinate with the outsourcer
  • Continuously monitor the claims KPI`s and process quality, along with customer satisfaction
  • Analyze continuously the potential improvement of in the claims processes


About the team
We put the consumers' needs at the center of what we do. We aim to become a digital champion and believe in data based learning. We use the Swiss Re network to access state of the art technologies and capabilities, combine it with local expertise and an innovative mind-set, constantly questioning current ways of offering insurance. Our aim is to drive the digitalization of the P&C insurance business in Europe, combining insurance know-how and e-commerce competencies, as well as the dynamic spirit of a start-up with the backing of Swiss Re.

Do you enjoy thinking ahead and identifying new opportunities or anticipate future challenges? Do you like driving complex, cross-functional projects in an agile way? Do you enjoy pushing borders and have a passion for the latest technologies?


About you

  • At least 5-7 years of experience in complex claims management in P&C business on the Italian market
  • Excellent knowledge of the Italian insurance market and the local claims management
  • High levels of organization, detail orientation and results drive, with excellent communication skills and the ability to influence others to deliver toward a common goal
  • Excellent analytical tasks
  • Ability to adapt, adjust and multi-task in a fast-paced environment
  • Clear and effective communication skills with senior business leaders and project teams
  • Ready to embrace what we value: customer passion, distinctive engineering, and personal growth
  • Excellent language skills in Italian, fluent in English


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Reference Code: 86793