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Munich, DE

Claims Expert Property & Engineering (m/f/x)


About Swiss Re Corporate Solutions

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage risks, from natural catastrophes and climate change to cybercrime.

Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide. We help clients mitigate their risk exposure, whilst our industry-leading claims service provides them with additional peace of mind.

Swiss Re Corporate Solutions offers a flexible working environment where curious and adaptable people thrive. Are you interested in joining us?


About the Role


This is a high profile Claims position, based in Frankfurt or Munich, responsible for professionally handling mainly Property claims on the German and Austrian markets, involving a multifaceted portfolio of claims, as lead or co-insurer, requiring technical coverage evaluation and exposure analysis, where the objective is proactive investigation and evaluation, fair resolution, and the delivery of outstanding customer service!


Key Responsibilities

Deliver the highest quality claim handling and customer service consistent with the SRCS Claim Commitment and Claim Handling Expectations (CHE).

Handle claims of varying severity within defined authority including, coverage review, fact investigation, loss evaluation, and designing and executing on an appropriate claim resolution strategy. Set and maintain appropriate and timely indemnity and expense reserves.

Proactive diary management to drive claims towards timely resolution.

Select, direct and manage external specialists and vendors, including working with specialists to set appropriate budgets and effectively manage costs.

Select and manage outside attorneys, where needed, including cooperating with attorneys to set suitable resolution strategy and budget and proactively manage costs.

Regularly provide measurable Claims input to internal partners.

Assist Underwriting and others with contractual wording and risk assessments.

Keep Claim Management and Internal Stakeholders aware of loss potential and material claim developments, aligned with the CHEs and Standard Operating Procedures.

Provide accurate information and data for Claims' reporting.

Stay in sync with internal governance, legal and regulatory requirements.

Regular Claims and Insurance Industry training/education, including obtaining applicable insurance certifications/designations and licensure.

Participate in regional and global projects.


About You


  • Commercial and/or technical qualification, University degree or equivalent work experience

  • At minimum 5 years or more Property Claims experience

  • German mother tongue. Business proficient English language skills

  • A passion for delivering outstanding customer service

  • Strong communication (written and verbal) and people skills

  • A desire to learn and develop as a person and an insurance professional

  • Curious, energetic, proactive, analytical, problem-solver, dependable, honest and transparent

  • Proven interpersonal and time-management skills, disciplined, agile, self-motivated and good judgment

  • Ability to work independently and as part of a team

  • Strong coverage, investigation, loss evaluation and claim valuation skills

  • Strong negotiation skills with a desire to continue development of such skills

  • Strong understanding of underwriting and other insurance functions

  • Strong presentation skills

  • Strong digital literacy including proficiency in the use of MS Office (Word, Excel, Power Point), MS Outlook, and the use of Internet for research and investigation


About the Team


As Claims Expert you will report into the Head of Claims for Germany, Austria and Switzerland.

We are well attuned and highly motivated team is handling domestic and international claims for Corporate Solutions in various Lines of Business. The role will interact frequently with a number of key partners like Claims Operations and Underwriters!


We are an equal opportunity employer, and we value diversity at our company. Our aim is to live visible and invisible diversity – diversity of age, race, ethnicity, nationality, gender, gender identity, sexual orientation, religious beliefs, physical abilities, personalities and experiences at all levels and in all functions and regions. We also collaborate in a flexible working environment, providing you with a compelling degree of autonomy to decide how, when and where to carry out your tasks. 

Reference Code: 97928 


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