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Munich, DE

iptiQ Senior Claims Specialist (m/f/x)


About iptiQ

iptiQ is a risk tech start-up within Swiss Re Group. Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime.

iptiQ provides digital, bespoke and transparent L&H and P&C protection products in a B2B2C manner. Founded in 2014, we're transforming the way consumers buy insurance with a unique digital insurance engine which incorporates the latest technology with world-class underwriting capabilities. We build strong partnerships to sell insurance via trusted brands.

iptiQ offers a flexible working environment where curious and adaptable people thrive. Are you interested in joining us?


About the role


  • Active ownership of the claims handling process in P&C business in Germany
  • Coordination and communication with all claim stakeholders (customers, third parties, lawyers)
  • Oversee with TPA when the out-sourcer is involved
  • Be responsible for the activity of the claims outsourcing company, SLA`s, service quality
  • Lead all aspects of the activity of the claim's providers (craftsmen networks, repairers, assistance companies, assessment providers, investigators)
  • Design and hold training courses on claims-related topics and claims processes
  • Actively participate in developing the claims value proposition – processes, working procedures, fraud detection rules, litigation prevention and recovery
  • Perform user acceptance testing (UAT)


About you


  • 5-7 years of experience in claims management (P&C Motor and Household/Building an advantage) in the German market
  • Ability to make independent decisions based on your entrepreneurial spirit
  • A person able to spot trends and anticipate shifts in consumer's priorities
  • Excellent analytical skills
  • Ability to adapt, adjust and multi-task in a fast-paced environment
  • Clear and effective communication skills with senior business leaders and project teams
  • Ready to embrace what we value: customer passion, distinctive engineering, and personal growth
  • Fluent in English
  • Excellent language skills in German

About the team


You will have an outstanding and exciting opportunity to join us: a diverse and motivated team, committed to delivering value and innovative services together with our partners in the primary insurance space. You will work in an agile and cross-functional environment, where servicing customers in the best possible way is of utmost importance. You will be handling claims having in mind customer focus, effectiveness and efficiency and actively contributing in building a modern, state of the art claims organization!

What we offer

We're a start-up embedded within an organization known for its high-caliber talent and excellent benefits. So you get the best of both worlds - a fast paced, challenging environment with a genuine work-life balance and more. Do you love thinking ahead and identifying new opportunities or anticipate future challenges? Do you enjoy pushing borders and have a passion for the latest technologies? Go ahead and apply today.


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.


Reference Code: 94430