Share this Job

Munich, DE Frankfurt, DE


Claims Specialist Property and Engineering (m/f/x) 


About Swiss Re Corporate Solutions

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage risks, from natural catastrophes and climate change to cybercrime.

Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide. We help clients mitigate their risk exposure, whilst our industry-leading claims service provides them with additional peace of mind.

Swiss Re Corporate Solutions offers a flexible working environment where curious and adaptable people thrive. Are you interested in joining us?


About the Role

This is a mid-level Claims position, based in Frankfurt, Hamburg or Munich, responsible for professionally handling Property and Engineering claims on the German and Austrian markets, involving a varied portfolio of claims, as lead or coinsurer, requiring technical coverage evaluation and exposure analysis, where the objective is proactive investigation and evaluation, fair resolution, and the delivery of exceptional customer service.


About the Team

As Claims Specialist you will report into the Head of Claims for Germany, Austria and Switzerland.

The well attuned and highly motivated team is handling domestic and international claims for Corporate Solutions in various Lines of Business. The role will interact frequently with a number of key stakeholders like Claims Operations and Underwriters.


Key Responsibilities

  • Deliver the highest quality claim handling and customer service consistent with the SRCS Claim Commitment and Claim Handling Expectations (CHE).
  • Handle claims of varying severity within defined authority including, coverage review, fact investigation, loss evaluation, and designing and executing on an appropriate claim resolution strategy. Set and maintain appropriate and timely indemnity and expense reserves.
  • Proactive diary management to drive claims towards timely resolution.
  • Select, direct and manage external experts and vendors, including working with experts to set appropriate budgets and effectively manage costs.
  • Select and manage outside attorneys, where needed, including working with attorneys to set appropriate resolution strategy and budget and proactively manage costs.
  • Regularly provide actionable Claims input to internal stakeholders.
  • Assist Underwriting and others with contractual wording and risk assessments.
  • Keep Claim Management and Internal Stakeholders aware of loss potential and material claim developments, consistent with the CHEs and Standard Operating Procedures.
  • Provide accurate information and data for Claims' reporting.
  • Comply with internal governance, legal and regulatory requirements.
  • Regular Claims and Insurance Industry training/education, including obtaining applicable insurance certifications/designations and licensure.
  • Participate in regional and global projects.


About You

  • Commercial and/or technical qualification, University degree or equivalent work experience
  • Preferably 3-5 years Claims or equivalent Insurance Industry experience
  • German mother tongue. Proficient English language skills. 
  • A passion for delivering exceptional customer service. 
  • Strong communication (written and verbal) and people skills
  • A desire to learn and develop as a person and an insurance professional
  • Curious, energetic, proactive, analytical, problem-solver, dependable, honest and transparent
  • Proven organizational and time management skills, disciplined, agile, self-motivated and good judgment
  • Ability to work independently and as part of a team
  • Solid coverage, investigation, loss evaluation and claim valuation skills
  • Solid negotiation skills with a desire to continue development of such skills.
  • Solid understanding of underwriting and other insurance functions.
  • Good presentation skills
  • Solid computer skills including proficiency in the use of MS Office (Word, Excel, Power Point), MS Outlook, and the use of Internet for research and investigation.

Reference Code: 90333