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Munich, DE

UX Writer (m/f/x)

About iptiQ


We, iptiQ EMEA, are a start-up by Swiss Re. We collaborate with established B2C and B2B brands to create tailored insurance service for customers at attractive prices. We make the insurance buying process easy, transparent and 100% digital under the brands of our partners. These journeys are significantly shaped by us content designers, the copy is done by us. Just as the content to the customer portal, automated customer emails and insurance documents.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. iptiQ embraces a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work.

About the role 

As a Content Designer in our team, you'll collaborate with product managers, designers, engineers and the marketing team as well as partner companies. 

You'll write clear, concise and compelling copy, and define how it is structured in our Content Management System or handed over to the partner. 

To do so, you bridge the gap between complex insurance terms, the customers, the design as well as content setup. You'll also contribute to building our Content Management System, content operations workflows. This is your truly interesting challenge with various technical aspects.

Another area with many nuts uncracked is defining and implementing a content test strategy and content style guides that work in our multi-brand-setup.

Currently we're three Content Designers in Zurich, Amsterdam and Madrid. Due to an upcoming maternity leave in the team, we're looking for a fourth copy nerd in one of our offices in Munich or Milan. We're embedded in the larger Marketing & Content team and we we have a close way of collaboration with the colleagues in Zurich and Europe. 

Your day-to-day activities will include

•    Plan, write, edit, test and improve content like user interface microcopy, landing pages, user notifications, as well as documentations and marketing material. Always look for the most scalable solution.
•    Use the toolbox of content creation and testing: run competitor and user research, AB Tests or others, that give grounds to deliver clear, high-quality copy backed up with thought-through rationales.
•    Ensure that the copy meets legal, compliance and business requirements, while still being fresh and selling. 
•    Collaborate closely with our engineers and designers, to find the best design option and best way to implement and handle content in our system.
•    Support our product managers to find tone, voice and tools to build product descriptions and terms & conditions documentation.

About you

We're searching for a UX Writer or Content Designer interested in their next challenge, or an accomplished copy writer with at least 5 years of experience. If this is how you see yourself, we're looking forward to hearing from you:

•    The simplicity of good copy and the users' needs are your driver, accompanied by passion for difficult content tasks.
•    The work you deliver is of high quality, even in high-paced situations.
•    You bring a positive, collaborative demeanor with a passion to look behind the scenes, you share and discuss your work with team members while driving it self-directed.
•    You can picture yourself dealing with insurance as a constant topic, being it car insurances, private liability, cyber or others.

For this job the language skills are relevant, of course. We require: 

•    German native with excellent language skills
•    Writing skills on native or proficiency level in Italian or French are highly valued
•    Proficient and confident in English speaking and writing

What we will also pay attention to: 

•    Master's or bachelor's degree in language, communication, psychology, UX, or another relevant area, or just proof that you're able to deal with sophisticated content tasks.
•    Open to technical depth, you can handle the technical hiccups that come with working in a startup.

What We Offer 

We're a start-up embedded within an organization known for its high-caliber talent and excellent benefits. So, you get the best of both worlds - a fast paced, challenging environment with a genuine work-life balance and more. 

We are an equal opportunity employer, and we value diversity at our company. Our aim is to live visible and invisible diversity – diversity of age, race, ethnicity, nationality, gender, gender identity, sexual orientation, religious beliefs, physical abilities, personalities and experiences – at all levels and in all functions and regions. We also collaborate in a flexible working environment, providing you with a compelling degree of autonomy to decide how, when and where to carry out your tasks.

We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder.


Reference Code: 119921 


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