Paris, 75, FR


Operations Manager 

About iptiQ

Become a part of a growing and dynamic entrepreneurial team within the established Swiss Re Group. iptiQ is a start-up unit, established to provide innovative protection solutions directly to consumers. Our team delivers the coordination, infrastructure and competences that are key to driving forward this new business; working closely with our partners and clients. Our mission is to reduce the protection gap by simplifying life insurance and making it more accessible to people. Our motto is "now life is easier for everyone". For us this means making life insurance easier to sell, to buy and to trust.


About the role

To support our French Branch, we are seeking an experienced Operations Manager who brings primary insurance

operational expertise coupled with a strong operational assurance bias.


Role requirements:

  • You will be part of the Due Diligence to be performed on new partners being onboarded.
  • You will support live deals with Third Parties : Brokers, MGAs, TPAs from a Service Deliver perspective ensuring services provided are in line with agreed deals terms (insuring high quality customer experience and insuring that the operational governance model is always respected)
  • You will coordinate the outsourcing partners (internal and external) supporting the French Branch
  • You will handle day-to-day customer queries and issues relating to business processing at the TPA, ensuring they are resolved in an appropriate and timely manner
  • You will collate, review and deliver regular Management Information and Key Performance reports (ie Complaints reports, SLAs monitoring) to support business strategy
  • You will handle ad hoc iptiQ projects and activities
  • You will be in charge of TPA oversight.


About the team

IptiQ EMEA is part of Swiss Re's Life Capital division, which handles all our closed and open life & health insurance

portfolios across Europe. We are a start-up, established to deliver innovative protection solutions sold direct to

consumers through Distribution Partners. Our team delivers the coordination, infrastructure and competences key to

driving forward this new business, while working closely with the rest of the Swiss Re Group.


The role is part of  our existing team in France to support the growth of our business. We are looking for a visionary

and innovative self-starter to undertake this key support role for one of Swiss Re's strategic initiatives.


About you

  • You have an experience in Life insurance administration and operations in France
  • You know the distribution network (brokers, MGAs, TPAs) and insurance life and health products (Death and Disability, credit life)
  • Entrepreneurial mindset
  • You are organized, structured and logical in management of tasks and workload
  • You have strong interpersonal and communication skills
  • You have experience leading work across multiple teams and facing off to key contacts & stakeholders, those being internal or external
  • You are Customer Service driven focused on high quality customer care
  • You are autonomous and able to collaborate strongly and actively with your partners
  • You have the ability to multi task in a dynamic work environment
  • You are committed to accuracy, attention to detail and quality
  • You feel comfortable in an area that is fluid and developing with priorities that change rapidly
  • You are fluent in French and English
  • You are proficient in MS Office, particularly Outlook, PowerPoint and advanced Excel
  • Some Legal knowledge would be a plus.
  • Full time or part-time (80%) opened position


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. 


Reference Code: 86761