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Sao Paulo, São Paulo, BR

Technical Associate

About the Role:

The Technical Associate is responsible for providing support to Swiss Re's Client Markets Team, covering the Life and Health Business Portfolio of Latin America markets. S/he must want to collaborate within a team environment and actively transfer knowledge, coordinate and act accordingly to regional strategic initiatives and priorities. S/he will ensure that client market supporting activities are performed accurately, efficiently and according to relevant timelines.


Your key responsibilities are:

  • Provides Client Manager with all relevant support within L&H lines for all non-client facing activities including day to day administration of client management tasks, LH submission and renewal set up, Underwriting and Market Actuarial support for LH, contracts and correspondence records management and general business support processes associated within Client Markets and Business Services.
  • Responsible for managing LH new and renewal processes, including contract clause reviews and comparisons, managing communication with clients and structuring new and renewal contracts according to Products and Client Manager correspondence. Needs to be able to read and structure clauses and make basic extrapolations as to how they should be entered into our various LH systems.
  • Coordinate with Underwriting and Contracts to ensure required documentation is maintained as per local requirements and stored and accounted for in relevant tools in accordance to compliance deadlines.
  • Responsible for data quality and entry in our underwriting and client management tools and LH systems. Experience with our LH tools is an advantage but not necessary.
  • Compliance Support –Ensure external & internal audit compliance: by complying with internal guideline processes efficiently and organizational Risk Management (audits) in LH lines.
  • Provides Client Managers with presentations, running reports as needed and highlighting points of concern/interest and integrating those into standardized presentations such as CEO briefings, Strategy Papers and various other client presentations and ensures accuracy and overall quality.
  • Supports the Plan and Projection process, coordinating with Finance.
  • Participates in LH projects and contributes to process improvements.


About the Team:


The Latin American Life & Health Business Services team is a service focused team that process treaty submissions for the Latin American Life & Health Treaty team and provides a first point of contact for our client's administrative needs.


About You:



  • A four-year college degree or equivalent; higher education such as an MBA is valued
  • Advanced/Fluent in Spanish is necessary; working, professional English


Professional background / technical skills:

  • Re/insurance knowledge and experience; L&H specific knowledge is a plus
  • Work together with clients, internal and external, listen to their needs and look at challenges from their viewpoint
  • Excellent organizer, flexible and able to work effectively under tight deadlines
  • Own problems and the accountability for solving them; ability to cope with changes in tasks and priorities
  • Evidence an openness to new ideas and solutions, whether from inside or outside; ability and willingness to transfer knowledge and experience to colleagues
  • Proactively offer assistance to others, seek opportunities to “pitch in” and help colleagues
  • Demonstrates willingness and initiative to seek new knowledge and tasks, question current processes, and suggest improvements
  • Excellent Excel and PowerPoint skills
  • Excellent written and verbal communication skills


Functional competences:


Analytical Thinking:   Able to grasp the underlying concepts in complex information and identify root causes of problems, and formulate solutions based on a synthesis of information.


Decisiveness: Tend toward taking calculated risks by making decisions and acting, even in the absence of all information.


Quality focus: Ensure that all work in one's own area of the business, throughout the organization, by vendors, suppliers, etc. is performed with excellence and to high standards for quality and integrity.


Initiating action: Tend to be self-starters and will take a lead role in improving or enhancing a product or service, avoiding problems, or developing entrepreneurial opportunities. They will often demonstrate a sincere positive attitude toward getting things done and will seek out additional responsibilities that may go beyond the scope of their formal job description.


Interpersonal sensitivity: Relate effectively to other people, sense the impact of their own behaviour upon others, and modify their approach to achieve productive outcomes.


Active Communication: Provide the information required by others in a concise, direct, and unambiguous way. He or she perceives how the message affects the receiver and strives to ensure that the receiver clearly understands the specifics and function of the message.


Composure and resilience: Able to deal effectively with pressure, maintain focus and intensity, and remain optimistic and persistent, even under adversity. This competency includes the ability and propensity to recover quickly from setbacks, rejections, and conflicts and to maintain self-control in the face of hostility or provocation.



About Swiss Re


Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. We cover both Property & Casualty and Life & Health. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work.



Reference Code: 120532 



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