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Shanghai, 31, CN

Billing Collection & Payment Manager


About Swiss Re Corporate Solutions

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage risks, from natural catastrophes and climate change to cybercrime.

Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide. We help clients mitigate their risk exposure, whilst our industry-leading claims service provides them with additional peace of mind.

Swiss Re Corporate Solutions offers a flexible working environment where curious and adaptable people thrive. Are you interested in joining us?


About the Team

Swiss Re Corporate Solutions China is now looking to build business with personal insurance products sold under the brands of existing and new distribution partners. Execution of this strategy is via a B2B2C model across a variety of primary platforms.

In this role, you will be responsible for assisting Head of Customer Service defining Billing Collection & Payment processes, procedures and service standards. You will work with and manage third party administrator to deliver efficient, accurate and compliant premium collection and benefit payment services on a day-to-day basis. 

You have a financial risk prevention awareness and mindset to protect the company and customers from financial risks. You will have a great opportunity to study and apply new technologies like mobile technologies to improve and automate our billing and collection services, firstly to respond to customers fast and 24x7, and secondly to drive down our service cost. 

About the Role

•    Work with Head of Customer Service and assist in defining personal lines business billing collection & payment policies and processes
•    Handle and monitor routine billing & collection transactions, coordinate internal and external resources to resolve requests from business and customers in the areas of billing collection & payment
•    Generate and analyze billing collection & payment reports, work with Finance to make sure the accuracy and completion of daily transactions 
•    Prepare regulators' request on billing & collection areas, resolve complaints in a professional and compliant manner, and handle potential conflicts with partners and end customers
•    Author requirements of billing collection & payment, review and negotiate with implementation team, Finance and third party administrators to ensure system capabilities and performance

About You
•    You are very detail-focused and data-sensitive, and love to handle repetitive and unique customer requests
•    You like technologies, mobile applications, and artificial intelligence etc., and dare to try new things to routine operations
•    You are good at project management, a forward-looking risk controller and been able to adjust according to regulatory requirements
•    You have curiosity, intellectual capabilities and perseverance to continuously improvement your processes
•    You are patient in handling external stakeholders such as regulators, TPAs and partners
•    You can work under time constraints and pressure, and are excellent at handling conflicts and complaints from various stakeholders
•    You are a great team player and love to identify customer services solutions together with partnership managers and other cross functional teams
•    You are influencing and can communicate your ideas to all key stakeholders clearly

•    College degree or higher in insurance or financial accounting etc.

•    Excellent written and oral communication skills in Chinese Mandarin is a prerequisite, and
•    Fluency in English is a preference

Professional experience
•    8 years of relevant experience in insurance industry, 5 years above experience in financial accounting or billing, collection & payment
•    Familiarity on financial accounting and related regulatory requirements, experience in handling e-payment mode
•    In-depth understanding of local P&C market, Experience in defining billing, collection & payment procedures
•    Demonstrated innovative experience and successful cases in applying new technologies to drive customer satisfaction and operational excellence through automation
•    Experience in vendor management, contract management, and records management
•    Understanding of digital marketing, mobile technologies, big data and artificial intelligence, and its application in customer satisfaction, anti-fraud and efficiency improvement

Other skills required
•    MS Office Suite: MS Word, PPT, EXCEL
•    Outstanding interpersonal, communications and presentation skills

Reference Code: 94497