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Shanghai, 31, CN

Project and Business Process Leader


About Swiss Re Corporate Solutions

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage risks, from natural catastrophes and climate change to cybercrime.

Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide. We help clients mitigate their risk exposure, whilst our industry-leading claims service provides them with additional peace of mind.

Swiss Re Corporate Solutions offers a flexible working environment where curious and adaptable people thrive. Are you interested in joining us?


About the Team

Swiss Re Corporate Solutions China is now looking to build business with personal insurance products sold under the brands of existing and new distribution partners. Execution of this strategy is via a B2B2C model across a variety of primary platforms.
In this role, you will be responsible for assisting Head Operations setting up partnership onboarding team to manage partner onboarding projects and coordinate partner platform integration process. to define the partnership due diligence process. You will work with cross functional teams on partner due diligence, partner setup, integration requirements collection, integration test coordination, etc., to deliver a timely onboarding service for all business partners. 
You have a customer-first mindset, experiences for partner platform integration, and love to handle detailed things like requirements, due diligence, testing. 

About the Role

•    Work with Head of Operations and assist in defining partner onboarding policies and procedures, building up the Partner Onboarding Team
•    Partnership due diligence and partner setup in system.
•    Partner platform integration business requirements collection and analysis in all areas such as sales, products, claims, policy admin, premium collection, etc.
•    Coordinate tech team and operation team in UAT and integration with distribution partners to ensure timely and compliant business processes implementation to drive client satisfaction and efficiency
•    Provide leadership in problem solving and decision making to ensure that account issues and challenges are resolved proactively 
•    Manage relationships with key stakeholders and coordinates interdependencies between projects and work streams across Business Unit or Operation Unit, to ensure commitment to project objectives, drive effective risks & issues management.

About You

•    You are very passionate about business processes, system requirements and love to communicate with business functional users to solve problems
•    You are good at writing, analytical and well-organized, you pay attention to details
•    You like technologies, mobile applications, and artificial intelligence etc., you have curiosity, intellectual capabilities and perseverance to continuously improvement your processes 
•    You are patient in handling external stakeholders such as distribution partners, TPAs and other ecosystem partners
•    You can work under time constraints and pressure, and are excellent at handling conflicts and complaints from various stakeholders
•    You are influencing and can communicate your ideas to all key stakeholders clearly

•    College degree or higher in business, computer science, information tech or insurance etc.
•    PMP Certificate is preferred

•    Fluency in English

Professional experience
•    8 years of relevant experience in P&C and/or Life/Health insurance business analysis, sales processes, partnership maintenance
•    Experience in defining system requirements, processes and procedures etc., and have skills in handling large and complex business systems and integration projects
•    Familiarity with insurance company end to end operations for multi-line insurance products such as travel, accident, medical, critical illness and other P&C personal product lines
•    In-depth understanding of local P&C market, partnership ecosystem, frequent issues, compliance, and regulatory requirements

Other skills required
•    MS Office Suite: MS Word, PPT, EXCEL
•    Outstanding interpersonal, communications and presentation skills

Reference Code: 101060 


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