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Shanghai, 31, CN

Value Added Services Manager

Corporate Title: Assistant Vice President 

Division: BLB-iptiQ APAC (51001880)

Department: BLBD-Personal Lines iptiQ China (51002390)

Recruiter: Wei Vicky Wang

Hiring Manager: Yuan Chris Shen

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About Swiss Re Corporate Solutions

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage risks, from natural catastrophes and climate change to cybercrime.

Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide. We help clients mitigate their risk exposure, whilst our industry-leading claims service provides them with additional peace of mind.

Swiss Re Corporate Solutions offers a flexible working environment where curious and adaptable people thrive. Are you interested in joining us?


About the Team

Swiss Re Corporate Solutions China is now looking to build business with personal insurance products sold under the brands of existing and new distribution partners. Execution of this strategy is via a B2B2C model across a variety of primary platforms. 

In this role, you will be responsible for assisting Head Operations in designing the Value Added Service and health management service portfolio, as well as customer engagement strategies, including customer relationship management, customer experience management, customer communications, etc. 

About the Role

•    Recommend and design Value Added Service and Health Management service portfolio according to market best practices, Business and Product strategy as well as Business Partner requirements
•    Set up processes and SOPs for value added services and fulfill related regulatory requirements
•    Prepare system requirements for value added service management system to ensure quality service
•    Select third party vendors and manage vendor performance, support tech team on system interface with third party vendors
•    Coordinate and follow up value added service related customer complaints or critical cases
•    Customer Interaction related initiatives and projects, including Customer Relationship Management, Customer Experience Management, Customer communication and Engagement
•    Other roles and responsibilities as assigned by Head of Operations


About You

•    You are very passionate about customer service and love to handle repetitive and unique customer requests
•    You like technologies, mobile applications, and social media etc., and dare to try new things 
•    You pay attention to details and feel compassionate about partners and customers
•    You are patient in handling external stakeholders such as regulators, TPAs and partners
•    You can work under time constraints and pressure, and are excellent at handling conflicts and complaints from various stakeholders
•    You are a great team player and are influencing and can communicate your ideas to all key stakeholders clearly

•    College degree or higher, medicine or public health management related academic background is preferred.

•    Proficiency in English reading and writing

Professional experience
•    More than 5 years of experiences in h value-added service experience in insurance companies, experience in Health Management is preferred
•    In-depth understanding of local P&C market, frequent issues, compliance, and regulatory requirements on customer services
•    Experience in vendor management, contract management, and records management

Other skills required
•    MS Office Suite: MS Word, PPT, EXCEL

Reference Code: 100515 


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