Singapore, 01, SG


Centre of Excellence Expert, Operations APAC 

About Swiss Re

Swiss Re Corporate Solutions provides risk transfer solutions to large and mid-sized corporations around the world. Its innovative, highly customised products and standard insurance covers help to make businesses more resilient, while its industry-leading claims service provides additional peace of mind. Swiss Re Corporate Solutions serves clients from over 50 offices worldwide and is backed by the financial strength of the Swiss Re Group.


Swiss Re Corporate Solutions Asia Pacific (CorSo APAC) is looking for a Centre of Excellence (CoE) Senior Expert who supports cross-functional end-to-end projects that deal with operational efficiency, process improvement and gains and provides insights through reporting and analytics.


The focus of this role is to drive operational excellence by identifying, structuring, supporting and leading initiatives supported by strong data analysis and analytical insights. Topics range across resolving operational issues, providing insights through reports and data analysis, gather ideas and business needs for system improvements, define business requirements to project manage operational initiatives, like productivity improvement and simplification. The role will play a crucial part in ensuring that Operations enables the growth in APAC in a smart and sustainable way. In addition, the CoE Expert will be required to build strong relationships within the broader CorSo community and will need to have a strong relevant insurance content knowledge as well as a sound understanding of the end-to-end impact of operations on the value chain. She/he will actively contribute to the overall management and delivery of APAC Operations by identifying and driving discussions with key stakeholders to gather business input and ensure buy-in to change and solution proposals, reports on and present their deliverables to the stakeholders.


About the Role

1. Operational excellence expert:

  • A process expert of the insurance value chain with a strong background in direct insurance domain
  • Point of contact for the cross-functional team as well as global/regional initiatives and projects
  • Drives alignment/integration across the region


2. Reporting and data analysis

  • Run ad-hoc reports to give business insights and management information
  • Drive decisions by data analysis and provide insights
  • Drive overall improvements to the reporting framework


3. Process documentation and improvement:

  • Run process design sessions with the Business Functions. Elicit and analyze business needs via interviews and meetings with the Functions
  • Analyze, define and document business processes. Complete “as is" and “to be" process flow descriptions and diagrams using professional enterprise architecture tools.
  • Ensure right controls and control framework and quality framework is in place for the effectiveness of a process


4. Change implementation

  • Promote a process improvement mindset to ensure the promotion of process excellence
  • Guide the organization in managing the change related to the implementation of process improvements.
  • Structure and deliver creative solutions whilst remaining practical
  • Provide transparency on progress by actively communicating with all involved stakeholders, incl. Management Teams and Steering Boards as appropriate


5. Drive operational efficiency

  • Ability to simplify process, document and execute continuous improvement initiatives
  • Align and standardize process across regions in APAC and globally


About You

You should have a high tolerance of ambiguity and a proven track record of project management, data analysis, structuring problems and assessing need; developing a topic from a vague starting point to a definite problem statement, building stakeholder buy-in, identifying and triggering decision/escalation paths as needed and driving the topic to completion, with a high degree of independence. Your experience in facilitating different levels of conversations and as a strong communicator will help you in initiating and orchestrating teamwork, distil and present topics accordingly and collaborate across all functions in the region Asia. Key to success is excellent organizational & analytical skills coupled with flexibility to adapt priorities. You enjoy problem solving, building up own knowledge and expertise in a topic systematically, gathering facts and building consensus.



  • Fundamental understanding of the non-life insurance core processes as well as the products and services offered to our clients
  • At least 5+ years of experience in project and business process management, including executing process redesign initiatives.
  • Strong analytical skills and proficient with Excel
  • Experience with enterprise-wide and/or cross-functional process change initiatives with a high degree of complexity
  • Continuous improvement mindset, analytical in nature with ability to develop alternative solutions to problems and select the optimal solution. Ability to translate ideas into clear and consistent priorities as well as an easy to understand story line
  • Excellent communication and presentation skills
  • Strong customer focus with developed conflict management skills
  • Strong organizing and structuring skills with an attention to detail
  • Passionate to explore new ways and challenge the status quo by continually seeking improvement opportunities, e.g. improve processes and reduce duplications
  • Fluent in English



  • PMO Certification and a Lean or Six Sigma Green certification
  • Change management experience on operational projects
  • Primary Lead insurance exposure and knowledge on International Business will be an asset
  • Preferred Business Process Management experience


Depending on the applicant pool, we are looking for a candidate that brings significance competence and value to the table.


Reference Code: 82867 


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