Singapore, 01, SG


Client Management Support 

About Swiss Re

The Swiss Re Group is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. It anticipates and manages risk – from natural catastrophes to climate change, from ageing populations to cybercrime. The aim of the Swiss Re Group is to enable society to thrive and progress, creating new opportunities and solutions for its clients. Headquartered in Zurich, Switzerland, where it was founded in 1863, the Swiss Re Group operates through a network of around 80 offices globally. It is organised into three Business Units, each with a distinct strategy and set of objectives contributing to the Group’s overall mission.


About the Team


Our Business Services Sales Support team is responsible for ensuring the efficiency of business operations and delivering high quality internal marketing materials as well as monitoring our Business Services Business Administration team to deliver reliable system data for reporting.  Overall, a Business Services Sales Support understands the drivers that effect business partners, delivers impacting presentation materials in a timely and accurate fashion, as well as assists business partners with monitoring entire end to end business processes.


About the Role


  • Perform as process manager, provides assistance to the Cross Functional Team (XFT) operations and ensure processes are effective
    • Driving coordination with business partners on client strategy planning and tracking process to ensure risks and opportunities are identified in time to meet business goals;
    • Managing operations, including interfaces with various systems, understanding of business end to end processes and provides administrative support to Client Markets
    • Assisting Client Markets for control compliance to Internal Audit/Risk Management and other external interested parties.


  • Support the XFT in various sales related activities (coordinating with the Asia Marketing Lead where required)
    • Support the XFT in the compilation of adequate Sales Pitch decks.
    • Support the Client Managers in the definition of their Client Strategy papers; applies for Globals, DCE and R&N PB
    • Support the XFT in the compilation of insightful impact Marketing packs for our key clients
    • Closely monitoring clients' activities status and follow ups with key internal stakeholders where necessary


  • Evaluate and make improvements to business processes
    • Ensuring end to end process effectiveness by overseeing Business Services Business Administration team's performance including data quality and timeliness
    • Closely collaborating with Business Services Quality Assurance team to identify weaknesses in processes and make improvement
    • Challenging existing processes and drive/implement changes as needed
    • Analysing implemented changes and make further adjustments to workflow, schedules or other processes


About You


  • Experts in reinsurance/insurance knowledge and business processes
  • Strong analytical and problem solving skills
  • Experts in knowledge and overview of business applications
  • Experience in working and communicating in a multicultural organisation
  • System know-how and understanding of system/process flow
  • Strong command of English (and a local language in some regions)
  • Excellent business communication skills, both verbal and written
  • Project management skills – organizational, consolidation, articulation, influential, presentation
  • Ability to steer changes
  • Proactive customer focus and service orientation
  • Demonstrate initiative in changing and improving process
  • Focus on Operational excellence by challenging status quo
  • Eager to learn and proactive participation
  • Demonstrate agility with changes in task and priorities in a dynamic environment
  • Excellent team player with high degree of self-responsibility
  • Ability and willingness to coach colleagues
  • Reliable and self-reliant process manager

Reference Code: 82439 


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